Senior Technical Manager
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Full Time/Permanent
Facilities Management (main)
Hard Services
M&E
Hard Services
M&E
£50,000 to £74,999
£55k - 61k per year
All London
London
28916
23-11-2023 11:32 AM
21/12/2023 11:32
Build Recruitment are proud to be advertising a Senior Site Manager to oversees the operational management and delivery of facilities management services at either a large complex site. This role involves maintaining strong client relationships, leading site teams, and ensuring efficient day-to-day operations. It requires excellent skills in client relationship, team leadership, and supplier management.
Principal Accountabilities:
- Managing client interactions and maintaining a high-profile presence on sites.
- Developing and managing relationships with site managers, clients, suppliers, and partners.
- Line managing Site Managers and supporting their effective performance.
- Overseeing performance across teams and service lines.
- Ensuring operations align with service level agreements through quality checks.
- Serving as a change ambassador and supporting organizational initiatives.
- Implementing strategies for continuous performance improvement.
- Managing risks and issues at the site level with appropriate plans.
- Driving business growth by understanding and meeting client needs and championing customer care.
- Ensuring compliance with all relevant policies and health and safety standards.
- Overseeing site inspections to maintain quality standards.
- Managing financial aspects, including budget control and forecasting.
- Leading, recruiting, and retaining staff to deliver services efficiently and effectively.
- Promoting a culture of continuous improvement and value addition.
- Facilitating customer forums and engaging with key stakeholders.
- Collaborating with internal teams for consistent service delivery.
- Supporting audits to achieve optimal results.
- Setting and reviewing objectives for direct reports and managing staff performance.
- Managing staff sickness, absence, and retention through development opportunities.
Skills and Abilities:
- Facilities/building services apprenticeship or equivalent experience.
- Strong client relationship management and communication skills.
- Analytical and financial management acumen.
- Change management and problem-solving skills.
- Organizational and IT skills.
Experience:
- Experience in Facilities Management and technical service delivery.
- Management experience, including managing first-line managers.
- Experience in budget and change management.
- Knowledge of risk and compliance.
Personal Qualities:
- Honesty, integrity, professionalism.
- Positive approach to work and willingness to learn new skills.
Other Requirements:
- Flexibility in working hours and willingness to travel as needed.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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