Helpdesk Administrator
This job has now been filled, check out our latest jobs, on our job search.
Full Time/Permanent
Administration
£20,000 to £29,999
£18k - 21k per year
East of England
Hadleigh
southend
02-10-2019 09:40 AM
30/10/2019 09:40
My client based in the Southend are looking for a Helpdesk Administrator to to join their busy office. They are a Maintenance service provider and this is their Southend office.
The Helpdesk Administrator’s role will require close liaison with the Contract Support and Maintenance Manager, Engineers and external contacts, in order to process all paperwork ensuring that all clients and client sites receive a professional and accurate service.
Key Responsibilities
- Dealing with day to day enquiries from the internal team and multiple Clients
- Responsible for client facing Help Desk
- Producing various reports for the internal team and the client
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders for new jobs / contracts / quotes
- Raising Purchase Orders and placing call outs to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Processing task sheets daily
- Logging holiday, sickness for team engineers
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly
- Ensuring WIP (work in progress) is up-to-date at all times
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis
- Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep the database updated with the required documentation.
- Uploading sub-contractor service sheets on to the database system
- Answering telephone to internal customers
- Taking meeting minutes
- Booking internal meeting rooms
- Confident communication with the client, internal team and engineers including telephone, email, radio and face to face
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Jobs of the Week
North West
, M50 3AZ
£50,000 to £55,000 per annum (depending on experience), plus staff benefits
As Head of Facilities Management, you will ensure the efficient and effective operation and upkeep of The Lowry building, with its theatres, visual art, restaurant, bar, coffee shop and gift shop. You will be responsible for estab...
UK Wide
, Salisbury, Bristol or Sheffield
£40,272 - £48,450 per annum
Join us and you’ll be part of a collaborative team committed to shaping a better future for our staff, the sector, and the world, and you will be playing a fundamental role in supporting our business towards achieving its 2030 Net...
South East
, Ongar, Essex
£40,000 - £60,000 pa plus Commission
As a Facilities Sales Manager, you will play a pivotal role in driving sustainable financial growth. Your responsibilities will include developing new client relationships, nurturing existing ones, and expanding our business footp...
Department/function
Region
Employment Type
- Administration 1
- Catering 1
- Construction 38
- Contracts, Projects, Bids 24
- Energy Management 66
- Engineering, Maintenance 465
- Estates, Property 9
- Facilities Management (main) 258
- Hard Services 80
- Health & Safety 2
- Human Resources 2
- HVAC 170
- Management 3
- M&E 194
- Operations 52
- Security 1
- Soft Services 13
- Training 1
- Waste Management 1
- Workplace 4