Senior Facilities and Maintenance Manager

REPORTS TO: Head of Property

LOCATION:  Support Office, Burhill Golf Club, Walton-on-Thames, KT12 4BX

KEY RELATIONSHIPS: Senior Project Manager, COO Adventure Leisure, COO Golf division, CEO, Operations Manager Adventure Leisure, Group Procurement and F&B controller, External H&S team.

SALARY: Circa £70,000 pa

ABOUT BGL:

Our Vision is to have great destinations for every golf and leisure activity. From an outstanding collection of golf clubs, a rapidly expanding range of indoor and outdoor adventure golf, state of the art health & fitness venues to a 15th century lodge and a diverse portfolio of real estate.

ROLE OVERVIEW:

The Senior Facilities and Maintenance Manager will play a pivotal role in safeguarding the quality, safety, and operational performance of BGL’s diverse estate. Responsible for leading all hard FM activity across multiple sites, the role ensures assets are fully compliant, well-maintained, and aligned with the Group’s premium standards.

Working closely with senior stakeholders across Property, Adventure Leisure, Ninja Leisure and the Golf division, the postholder will oversee FM contract performance, statutory compliance, reactive and planned maintenance, and the effective management of service partners.

In addition, the role leads broader estate maintenance, health and safety obligations on physical property, cyclical works, risk management, and energy efficiency initiatives that support BGL’s progression toward its Net Zero Target.

This is a highly visible, hands-on leadership position suited to an experienced multi-site facilities professional who combines technical expertise, strong supplier management, excellent organisational capability, and a commitment to delivering consistently high-quality environments across all BGL destinations.

KEY ACCOUNTABILITIES:

Facilities Management (Hard FM)

• Oversee management of FM contract to ensure compliance and high service levels are received.
• Maintain asset registers, statutory compliance, reactive and planned maintenance (projects up to £250k).
• Manage reporting of the above matters, including monthly consultations and reporting to HOD’s
• Implement and manage reactive maintenance procedures either within FM contract or outside.
• Maintain and present comprehensive management information, statutory documentation, inspection records, and performance data and maintain the system required to do so.
• Procure, manage, and performance-monitor service partners, ensuring delivery of a consistently high standard aligned with SLA expectations and the building’s premium positioning.
• Lead cyclical maintenance, inspections, contractor supervision and budget management.
• Ensure all asset registers, O&M information and technical documentation remain accurate and current.

General & Maintenance

• Oversee all cyclical maintenance responsibilities outside of FM contract across estate (structural surveys, tree surveys, asbestos, water testing etc, internal & external redecorations)
• Reviewing annual maintenance budgets across estate.
• Manage risk and insurance compliance across all operational areas
• Lead day to day maintenance tasks including regular site inspections and reporting.
• Conduct regular inspections and audits of internal and external estate areas, documenting findings and arranging prompt rectification of issues
• Arrange and supervise contractor attendance for repairs and maintenance; monitor contractor performance.
• Deliver consistently high service standards across the estate, ensuring all areas are presentable, well-maintained and fully operational.
• Prepare tender documentation, appoint suppliers and ensure robust contract mobilisation and oversight
• Lead on energy efficiency strategy and implement further strategies to grow towards our Net Zero Target

Health & Safety on physical property

• Oversee all physical H&S obligations across estate and ensure compliance and a high level of building safety is achieved. Work collaboratively with the divisional H&S leads.
• Oversee health and safety practices, ensuring emergency procedures, safe working methods and building safety compliance.
• Lead on any safety-related escalations, shutdowns or emergency works when required.

KEY EXPERIENCE, SKILLS, AND ATTRIBUTES:

Experience  

• Previous experience as a Facilities Manager or similar is essential
• Several years of experience within a multi-site FM related environment is essential
• Demonstrable strong orientation towards quality, safety and continuous improvement is essential

Skills

• Good verbal and written communications skills with the ability to relate to people at all levels. 
• Excellent time management skills.
• Able to use own initiative, be innovative taking responsibility for actions and decisions.
• Flexible positive attitude towards work

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Attributes

• Methodical and rigorous approach to achieving tasks and objectives
• Strong communication skills and a desire to deliver excellent customer service.
• Ability to prioritize and manage periods of intense activity.
• Good analytical skills.

EDUCATIONAL BACKGROUND AND QUALIFICATIONS:

• NEBOSH general certificate is essential
• Full UK driving licence is essential
• IWFM/IOSH membership is desirable

EMPLOYEE BENEFITS:

• Car allowance
• Staff discounts available for golf and leisure activities, food, and retail purchases.
• Support with your health and wellbeing through our Employee Assistance Programme.
• Personal development opportunities with access to our Learning Management System and content library.