PFI Account Manager
Hard Services
Facilities Management (main)
PFI Account Manager – North West
- £70,000 + Bonus
- Permanent/ Full-time
- Hybrid Working
- PFI Contract
- Manchester
- Facililties Management contract
We are looking for an experienced PFI Account Manager to take responsibility for the effective operational and commercial performance of a long term Public Private Partnership contract. This role will oversee the delivery of contracted services, support compliance with the Project Agreement, and act as a key interface between the client, FM service providers, and stakeholders.
The position is well suited to individuals with experience in PFI or PPP environments, particularly those who have worked within SPVs, asset management teams, or senior FM contract management roles.
Key Responsibilities
Contract Governance and Compliance
• Develop a strong understanding of the Project Agreement, service specifications, and contractual obligations.
• Monitor service provider performance, ensuring contractual, statutory, and regulatory compliance.
• Lead and contribute to monthly performance meetings, producing accurate reports and action plans.
• Support the management of contractual variations, payment mechanism issues, and performance deductions.
• Ensure documentation, audit trails, and reporting meet contractual and internal governance requirements.
Operational Performance Management
• Oversee day to day operational delivery through engagement with FM contractors and stakeholders.
• Monitor KPIs, SLAs, and service desk data to identify trends, risks, or potential non performance.
• Work with service providers to resolve issues promptly and drive continuous improvement.
• Support the development and management of lifecycle planning, asset replacement, and technical reporting.
Client and Stakeholder Engagement
• Build and maintain strong relationships with the Authority, Trust, contractors, tenants, and local stakeholders.
• Represent the Project Company at meetings, providing clear updates, insights, and recommendations.
• Ensure communication across all parties is proactive, transparent, and commercially aware.
Financial and Commercial Management
• Support budget preparation, forecasting, and financial reporting.
• Assist with oversight of lifecycle and maintenance expenditure, ensuring value for money.
• Review contractor proposals, quotations, and claims, ensuring alignment with contractual requirements.
• Contribute to risk management activities, including identification, assessment, and mitigation planning.
Leadership and Team Collaboration
• Work collaboratively with technical, commercial, and performance colleagues.
• Support the development of a positive, solutions focused culture within the contract delivery team.
• Assist with mentoring or supporting operational staff involved in performance, helpdesk, or compliance tasks.
About You
Essential Experience
• Experience working within PFI, PPP, SPV, or complex FM contract environments.
• Strong understanding of contract management, commercial principles, and compliance frameworks.
• Background in Hard FM, asset management, estates, building services, or operational contract management.
• Strong stakeholder management and communication skills, with the ability to influence at all levels.
• Proven ability to analyse data, interpret reports, and present information clearly.
• Ability to work independently, prioritise workloads, and manage competing demands.
Desirable
• Experience working with payment mechanisms, lifecycle processes, or performance deductions.
• Technical understanding of building services, statutory compliance, or asset management.
• Professional qualifications in FM, engineering, surveying, project management, or related fields.
Why Apply?
This is a brilliant opportunity for someone who thrives in a structured, commercial, stakeholder-driven environment and enjoys leading the operational success of PFI contracts. You’ll join a respected organisation with a supportive leadership team, strong values, and a long-term commitment to high-quality PFI management.
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