Repairs Planner
Planner – Slough – £28,000
Our client, based in Slough, is currently recruiting for a Planner to join their team.
Salary: £28,000
Location: Slough
Accountabilities / Responsibilities:
Day-to-day planning of operatives (direct and subcontractors) to ensure all jobs are effectively allocated, attended, followed up, re-booked, or closed off as required.
Review jobs on the system, provide feedback via reports, and escalate risks to Operational Management.
Ensure all appointments are met on time with appropriate allocation of operatives and materials, maintaining continuous communication with residents for a positive customer experience.
Proactively check and allocate all booked jobs ahead of scheduled appointments.
Monitor daily job progress and PDA usage (e.g. job acceptance, completion, notes, follow-on works, SORs).
Ensure all diaries are reviewed to meet appointments and jobs are closed off with required follow-on works by close of play.
Respond promptly to emergencies, ensuring 2-hour attendance throughout the day.
Monitor jeopardy status to prevent out-of-target bookings and manage absence levels to ensure job completion.
Track overdue work orders—no more than 20 overdue jobs at any given time.
Liaise with subcontractors to obtain completed work sheets.
Reassign work promptly in case of cancellations—no operative should be idle for more than 15 minutes.
Coordinate materials as needed and advise engineers/supervisors accordingly.
Book and manage authorised VO’s/quoted follow-on works passed through admin and approved by the Operations team.
Manage operative schedules, including annual leave, sickness, training, toolbox talks, van breakdowns, etc.
Update Dynamics CRM with all relevant notes and actions.
Collaborate with the Planning Supervisor and teammates when required.
Support other teams and operatives during colleague absence (annual leave/sickness) or high-volume periods.
Regularly monitor the Repairs Inbox to ensure all jobs are raised within 48 hours.
Skills & Experience:
Proven experience in planning/scheduling
Background in social housing is preferred
Comfortable working in a fast-paced environment
Excellent verbal and written communication skills
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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