Helpdesk Team Leader
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Workplace
Role: Helpdesk Team Leader
Location: Leeds
Salary: £30k
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together, Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
300 North is currently looking to recruit a Helpdesk Team Leader for a leading Facilities Management company, to be based in Leeds.
The Helpdesk Team Leader is responsible for the daily running of the Helpdesk through the effective management of resources by receiving and processing phone calls and e-mails directly from tenants, leaseholders, client officers and other stakeholders.
Responsible for ensuring that there are adequate resources in place to effectively receive, process and manage all calls/e-mails in line with the contract Performance Standards
What will you deliver?
- Logging and processing of orders onto the Castleton Business Management System
Ensuring that orders are correctly categorised into the correct Priority Banding (Emergency, Priority & General bandings) in accordance with the Annex 15 protocols
Management of customer appointments, including arranging, confirming, monitoring, No Access, Follow On works etc
Monitor and track the progress of responsive repair orders ensuring that they are completed within timescales and implement solutions as and when unforeseen issues arise
Close liaison and communication with the operations team, informing them of issues and risks as and when they arise
Work closely with all operatives and sub-contractors involved with delivering the works
Required Experience:
- Previous experience of working within a Helpdesk
Experience of using Business Management Systems
Dealing with telephone enquiries
Computer Literate in MS Office
Previous experience of within a customer service role
This is a great opportunity to join a hugely established company on a very stable contract.
Please apply to Jack Kendrew of 300 North.
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