Regional Manager (Contract Cleaning)
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Health & Safety
Facilities Management (main)
Estates, Property
Bridge Recruitment are currently networking for an Regional Manager to join the Team of one of our clients, an award-winning national cleaning and security provider. As Regional Manager, you will be delivering high levels of service within cleaning and security contracts within the South West/South Wales region, in order to maintain service excellence at all times. The ideal Regional Manager will previous operations/multi-site management experience and experience within the cleaning and security sectors.
Responsibilities:
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Manage the delivery of all services to provide high levels of performance that meet contractual obligations to partners
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Assist the business development by generating leads and opportunities
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Evaluate working practices to drive improvements, working in partnership with all members of the Operational Senior Team
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Build upon a network of close partnerships with partners developing strong account management and encouraging multi-level relationships between management and customer teams, ensuring compliance of service activities throughout
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Manage SLA’s and KPI’s for your portfolio
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Be responsible for the mobilisation of new contracts upon award and ensure a smooth transitional handover
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Ensure uniforms, materials and consumables are sufficient at all times
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Conduct all audits as required by the company
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Deliver presentations for new business and renegotiations when requested
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Carry out on site inductions with new managers coming into the business within their first week
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Control and review all budgets relating to operation delivery to ensure there is no over spending
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Assist in the recruitment of high calibre candidates to ensure the organisation can plan for the future positions (succession planning)
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Visit partners as per your contractual agreements and support your teams to ensure that operational delivery is being maintained to the highest standard. This includes cover of holiday and sickness for colleagues
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Ensure all machinery breakdowns and maintenance are managed effectively
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Ensure the UK Operations Director is kept updated immediately if there are any major issues within your portfolio
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Search for innovations to ensure the company is providing the best possible service to partners
Requirements:
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Previous Operations/Multi - Site Contract Management is essential for this role
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Previous experience within cleaning AND security sector as contracts are dual service
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Fully flexible and able to travel meet business requirements
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The ability to analyse issues and solve problems
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Ability to build relationships at all level with internal and external customers Knowledge of COSHH/Health and Safety legislation and compliance would be desirable
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High expectation of customer service delivery
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Computer literate with knowledge of Microsoft tools including PowerPoint, Excel etc.
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Ability to work under pressure to meet and exceed business deadlines
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Current UK Driving license
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People orientated
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