Helpdesk Co Ordinator
This job has now been filled, check out our latest jobs, on our job search.
Full Time/Permanent
Facilities Management (main)
Administration
Administration
£20,000 to £29,999
£22k - 25k per year
North East
Manchester
4519
18-10-2021 03:50 PM
15/11/2021 03:50
Helpdesk Co-Ordinator
Manchester
Would you be interested to join a leading facilities management company with a reputation for excellence?
Our client is currently recruiting for a Helpdesk Co Ordinator to join their passionate and driven team at their Manchester office.
- Principle point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
- Acting as first point of contact for engineering workforce and sub-contractors, allocating work to engineers and diary management for regional area.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept Systems
- Effective jeopardy management of jobs within designated area as well as supporting other team members across government contracts.
- Working in conjunction with all contract staff (FM, Security, Technical Services, Waste and Cleaning Partners) to ensure seamless delivery of frontline TFM solution including coordinated visits and out of hour's access arrangements
- Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations
- Updating database of quotations, engineering overtime and statutory compliance certification where requested.
Reporting
- Scheduled running of reports from CAFM Concept System and distribution to nominated person(s)
- Proactive review of operational work in progress and updating account management with contract statistics
- Providing specific performance reports relating to business area performance across all FM functions
- Providing figures for monthly KPI reporting
Administration Support
- Updating and recording of statutory compliance documentation for all contracted buildings
- Reviewing and approving supplier invoices for sub contracted works and querying costs where required
- Maintaining register of engineer overtime and holidays
- Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation
Health and Safety
- Taking health and safety into consideration with support from management
Monday to Friday 8am-4pm
Salary: £22,000 - £25,000
Benefits:-
- Paid Holiday
- Employee Referral Scheme
- Learning and development opportunities
- Supportive working culture and future progression opportunities
- Mobile, legal, bicycle, breakdown, and retail discounts
- Eye test and glasses reimbursement
- Cycle 2 work scheme
If you're interested in this vacancy, please apply with your CV or call Sharon on 0161 519 5505
Jobs of the Week
Yorkshire
, Huddersfield
£25,878 to £26,959 per annum (this includes a Real Living Wage Supplement where applicable)
The University of Huddersfield is seeking a Maintenance Operative to join its Estates & Facilities team, delivering a high-quality maintenance service across a diverse multi-site estate.
Reporting to the Maintenance Services Supe...
South East
, Portsmouth
£55k per year + Car Allowance + Bonus
The Role: Regional Facilities Manager
Sector: Hotel Group
Location: Field Based - Including Isle of White and South Coast
Salary: £55,000 + Car Allowance + Bonus
Are you an experienced Facilities or Property professional looki...
Department/function
Region
Employment Type
- Administration 3
- Building Design, Planning, Development 21
- Catering 10
- Construction 72
- Contracts, Projects, Bids 39
- Energy Management 131
- Engineering, Maintenance 669
- Estates, Property 49
- Events 8
- Facilities Management (main) 315
- Graduate, Apprenticeship & Intern 15
- Hard Services 69
- Health & Safety 1
- HVAC 276
- Management 10
- M&E 268
- Operations 140
- Procurement 21
- Sales & Marketing 10
- Soft Services 5
- Sustainability 7
- ICT, Technical 1
- Workplace 2