Help Desk Manager
This job has now been filled, check out our latest jobs, on our job search.
Full Time/Permanent
Facilities Management (main)
Administration
Administration
£40,000 to £49,999
£35k - 40k per year + Benefits + overtime
West Midlands
Cannock
HDMan
17-11-2020 01:20 PM
15/12/2020 01:20
Help Desk Manager / Testing Coordination Manager
£35 - £40k
Mon - Fri
Cannock
Our client who is a well established and growing Facilities management company is seeking an experienced Help Desk Manager who can organise the Electrical Testing teams schedules, as well as run our effective online planning/CAFM systems.
The Help Desk Manager will work directly with the operations managers to ensure that all the administrative and support functions of the testing department are operating effectively, and that active client files are available to the sales group.
Responsibilities:
- Use the company resources to maintain our bespoke computer system that will process our work from the initial sale right through to logging of the job, sending out the engineer, raising quotes and seeing the job through to invoice.
- Take the lead on organising the resources necessary to maintain a high-quality database
- Act as the primary customer service contact for clients who have questions about their accounts
- Weekly reporting to the Operations management Team
- Management of all the help desk schedulers and coordinators
What we are looking for:
- Strong proficiency in Microsoft Excel, Word, and Access
- Ability to work well in a fast-paced environment
- Excellent team development and leadership skills
- Strong regional geographic Knowledge
- Great attitude and working flexibility
- Great people management skills
- Smart under pressure
If this role would be of any interest at all please apply online with your CV or call Jamie on 0121 809 1999
Jobs of the Week
North West
, M50 3AZ
£50,000 to £55,000 per annum (depending on experience), plus staff benefits
As Head of Facilities Management, you will ensure the efficient and effective operation and upkeep of The Lowry building, with its theatres, visual art, restaurant, bar, coffee shop and gift shop. You will be responsible for estab...
UK Wide
, Salisbury, Bristol or Sheffield
£40,272 - £48,450 per annum
Join us and you’ll be part of a collaborative team committed to shaping a better future for our staff, the sector, and the world, and you will be playing a fundamental role in supporting our business towards achieving its 2030 Net...
South East
, Ongar, Essex
£40,000 - £60,000 pa plus Commission
As a Facilities Sales Manager, you will play a pivotal role in driving sustainable financial growth. Your responsibilities will include developing new client relationships, nurturing existing ones, and expanding our business footp...
Department/function
Region
Employment Type
- Administration 1
- Catering 1
- Construction 36
- Contracts, Projects, Bids 23
- Energy Management 62
- Engineering, Maintenance 440
- Estates, Property 9
- Facilities Management (main) 247
- Hard Services 78
- Health & Safety 2
- Human Resources 2
- HVAC 161
- Management 3
- M&E 185
- Operations 50
- Security 1
- Soft Services 13
- Training 1
- Waste Management 1
- Workplace 4