Helpdesk Team Leader
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Full Time/Permanent
Soft Services
£20,000 to £29,999
£23k per year
Central Scotland
Bellshill
1373
05-12-2019 01:44 PM
02/01/2020 01:45
Helpdesk Team Leader
Location: Bellshill
Salary: £23k + on call
Job Role:
Our client is looking for an experienced Helpdesk Team Leader to look after a team of 7/8 staff within a helpdesk environment.
- Coordinate the day to day tasks of the Business Support Centre Helpdesk
· Identify and deliver training as required
· Produce and analyse daily/weekly reports to improve and maximise teams' performance
· First point of escalation for issues raised by BSC Co-ordinators
- Fully support the Helpdesk Manager
- Assist Helpdesk Manager with management and production of staff rota
- Day to day supervision of the Business Support Coordinators
- Work shifts between 7am-7pm with on call 1 in 5
Qualifications:
- Minimum 1 years' experience in a Helpdesk environment (preferably FM)
- Previous experience as a team leader preferable
- Commercially astute, used to a contract operating environment with SLAs and KPIs.
If you are interested, please apply immediately as interviews are imminent.
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