Senior Operations Manager
Full Time/Permanent
Facilities Management (main)
£50,000 to £74,999
£60k - 65k per year
South East
Leeds
6294
17-09-2026 02:14 PM
15/10/2026 02:15
Head of Operations
- Location: Leeds
- Salary: £60,000 - £65,000
- Working: Hybrid
- Sector: Facilities Management
- Contract: Permanent, Full-time
- Parking: Free on-site parking
We are recruiting for an experienced Head of Operations to join a growing organisation specialising in Facilities Management, PFI and estates services.
You'll lead operational delivery across multiple service areas, managing teams, contract performance and commercial delivery, while helping to develop and grow the organisation's FM and digital estates offering.
This is an excellent opportunity to join an established business at an exciting stage of growth, with the opportunity to help shape and develop its FM, PFI and estates services
Key Responsibilities
- Lead and develop operational teams across multiple service areas
- Oversee Facilities Management and PFI service delivery
- Manage planned and reactive maintenance, supply chain and supplier performance
- Monitor SLAs, KPIs, compliance and overall contract performance
- Manage budgets, margins, resourcing and operational performance
- Build strong relationships with clients and key stakeholders
- Drive improvements in processes, systems and ways of working
- Support business growth and the development of new FM and estates services
- Ensure high standards of health & safety, quality and compliance
Candidate Requirements
- Proven Operational leadership experience within Facilities Management, with strong PFI and/or public sector estates experience
- Strong people management experience, including developing and supporting teams
- Experience overseeing multiple contracts or service areas
- Good commercial understanding, including budgets, margins and financial performance
- Strong understanding of SLAs, KPIs and operational performance
- Confident managing senior client and stakeholder relationships
- A strong understanding of operational processes and continuous improvement
- Knowledge of statutory compliance and PPM
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Department/function
Region
Employment Type
- Building Design, Planning, Development 1
- Catering 15
- Construction 3
- Contracts, Projects, Bids 3
- Engineering, Maintenance 4
- Estates, Property 4
- Events 12
- Facilities Management (main) 13
- Front of House 1
- Hard Services 7
- Health & Safety 2
- HVAC 2
- Management 4
- M&E 3
- Operations 3
- Procurement 1
- Sales & Marketing 11
- Security 1
- Soft Services 1
- Sustainability 2