Key Account Manager - Eco Products
Soft Services
The role: Key Account Manager
Location: London base with travel
Sector: Environmentally Friendly Cleaning Products
Salary: £60,000
We are seeking an experienced and customer-focused Account Manager to join within an eco-friendly cleaning products business. This is an excellent opportunity to join a growing business and take ownership of a key national account supporting a highly successful branded hospitality and F&B operator with over 100 sites across the UK.
This is a relationship-led role with a strong field-based element, requiring regular site visits, close client engagement and the ability to act as a trusted partner. You will work proactively with the client to support product adoption, deliver COSHH training, introduce new products and ensure service excellence across the account.
The Role
As Account Manager, you will be the main point of contact for your client, responsible for maintaining a strong, positive relationship and ensuring their needs are met consistently. You will spend time on site, building credibility with operational teams, supporting product implementation and helping to drive continuous improvement across the account.
You will also play an important role in introducing new eco-friendly products and supporting safe and effective use through training, guidance and ongoing communication.
Key Responsibilities
- Manage a key national account within the hospitality and F&B sector.
- Build and maintain strong client relationships through regular contact and site visits.
- Support the client across a UK-wide portfolio of over 100 sites.
- Deliver COSHH training and product guidance to client teams.
- Introduce new products and support successful implementation.
- Act as a trusted advisor, responding quickly to client needs and operational issues.
- Work collaboratively with internal teams to ensure a high level of service.
- Identify opportunities to strengthen the account and add value.
About You
You will be a confident and credible account manager with strong relationship-building skills and a genuine interest in delivering excellent client service. Experience in hospitality, F&B, cleaning products, facilities, hygiene or a related service-led sector would be highly beneficial.
To be considered, please click apply.
You must be able to live and work in the UK without restriction.
Ideally you will have a full, clean driving license.
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