Account Manager
Full Time/Permanent
Management
£75,000 to £100,000
£80,000 + Bonus
London City
Euston
WC1E
12-06-2026 09:54 AM
12/07/2026
Benefits Package
Bonus scheme
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
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Department/function
Region
Employment Type
- Administration 1
- Building Design, Planning, Development 3
- Catering 6
- Construction 6
- Contracts, Projects, Bids 5
- Energy Management 12
- Engineering, Maintenance 74
- Estates, Property 8
- Events 7
- Facilities Management (main) 40
- Front of House 1
- Graduate, Apprenticeship & Intern 1
- Hard Services 17
- Health & Safety 1
- HVAC 25
- Management 6
- M&E 32
- Operations 21
- Procurement 2
- Sales & Marketing 6
- Security 1
- Soft Services 3
- Sustainability 2
- ICT, Technical 1
- Workplace 1