PFI Service Delivery Manager
Operations
Hard Services
Soft Services
Job Title: PFI Service Delivery Manager
Location: Stoke-on-Trent (3 Sites Across Stoke)
Salary: £48,000 - £50,000 + £6,000 Car Allowance + Excellent Benefits Package
We are currently recruiting for an experienced PFI Service Delivery Manager to join an award-winning FM business across three sites in the Stoke-on-Trent area. This is an excellent opportunity for a commercially aware Facilities Management professional with strong PFI experience to manage service delivery across a multi-site contract environment.
The successful candidate will have experience managing both hard and soft FM services within a PFI environment. This role requires someone who can confidently oversee operational performance, maintain excellent stakeholder relationships, manage budgets and lifecycle works, and ensure KPI/SLA delivery across the contract.
This is a highly visible, customer-facing role where relationship management, commercial awareness, compliance, and service excellence are essential.
Benefits Highlight:
- £48,000 - £50,000 basic salary
- £6,000 car allowance or hybrid/electric vehicle options
- 26 days holiday + bank holidays
- 6.5% employer pension contribution
- Private healthcare options
- Company sick pay scheme
- Enhanced family leave benefits
- Virtual GP & wellbeing support
- Training, development & career progression opportunities
- Comprehensive health & wellbeing package
Duties of the role include:
- Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
- Managing on-site teams including Facilities Support staff, cleaning teams and subcontractors
- Overseeing statutory compliance, health & safety, and contractor management across the sites
- Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
- Managing reactive maintenance, PPMs, lifecycle and additional works
- Monitoring contract budgets, recharges and commercial performance
- Producing monthly operational and performance reports
- Building and maintaining strong relationships with clients, SPV representatives and stakeholders
- Leading regular site inspections, audits and compliance reviews
- Managing complaints, incidents and service improvement plans
- Supporting continuous improvement initiatives across the contract
- Attending client, partner and stakeholder meetings
The ideal candidate will have:
- Previous experience within a PFI Facilities Management environment (essential)
- Experience managing both hard and soft services
- Strong commercial awareness and understanding of contract performance
- Experience managing KPIs, SLAs and budgets
- Excellent stakeholder and relationship management skills
- Healthcare, education or public sector FM experience preferred
- Strong knowledge of health & safety and statutory compliance
- Experience managing subcontractors and direct reports
- Excellent organisational and communication skills
- Full UK driving licence
This is a fantastic opportunity to join a well-established and highly respected FM organisation offering long-term stability, strong support, and excellent career development opportunities. The role will require an enhanced DBS check.
To apply, please send your CV to tamryn@300nr.co.uk
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