Hard Services Account Manager
M&E
HVAC
Hard Services
Facilities Management (main)
Hard Services Account Manager
Facilities Management | Building Services | UK Contracts
Salary: £60,000 - £65,000
Package: Car Allowance + Benefits
Location: Coventry
Holidays: 25 days + bank holidays
The Role
We're working with a well-established Facilities Management provider looking to appoint an experienced Hard Services Account Manager to oversee a portfolio of commercial contracts.
This is a client-facing role with full responsibility for service delivery across HVAC, Electrical, Mechanical and Building Fabric, ensuring contracts run compliantly, efficiently and profitably.
You'll be the key link between engineers, subcontractors and the client - owning performance, compliance and relationship management across your accounts.
Key Responsibilities
- Manage a portfolio of Hard FM contracts across commercial environments
- Act as the primary point of contact for client stakeholders
- Ensure delivery of PPM & reactive maintenance in line with SLAs and KPIs
- Lead and support site teams and mobile engineers
- Oversee subcontractor performance and statutory compliance
- Manage budgets, variations and lifecycle works
- Drive health & safety and audit readiness
- Identify upsell opportunities and support contract growth
- Produce performance reports and attend client review meetings
What We're Looking For
- Experience as a Hard Services Account Manager / Contract Manager
- Strong technical background in HVAC / Electrical / Mechanical FM
- Proven experience managing commercial FM contracts
- Confident client-facing communicator
- Strong understanding of compliance and CAFM systems
- Commercially aware with budget and variation control experience
- IOSH / NEBOSH (desirable, not essential)
What's On Offer
- £60,000 - £65,000 basic salary
- Car allowance
- 25 days holiday + bank holidays
- Pension & benefits package
- Clear progression within a growing FM business
Please contact tamryn@300nr.co.uk
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