Contract Support - Southampton
This job has now been filled, check out our latest jobs, on our job search.
Full Time/Permanent
Administration
£20,000 to £29,999
£26208 per annum
South East
Southampton
000000000096814
17-09-2025 12:01 PM
2025-10-17
Job Title: Contract Support / Helpdesk (Reception Based)
Location: Southampton
Hours: Monday – Friday, 8:00am – 5:00pm (40 hours per week)
About the Role We are seeking an organised and customer-focused Contract Support / Helpdesk Coordinator to join our team. This role is based at reception, where you’ll be the first point of contact for visitors and play an essential part in supporting both the helpdesk and contract administration functions.
As a Contract Support / Helpdesk team member, you’ll be managing service requests, coordinating engineers, and ensuring smooth communication between clients, contractors, and the management team.
Key Responsibilities
This is an exciting opportunity to develop your skills in a varied role, with plenty of scope to grow within the Contract Support / Helpdesk function. If you enjoy working in a busy environment and making a real impact, we’d love to hear from you.
Location: Southampton
Hours: Monday – Friday, 8:00am – 5:00pm (40 hours per week)
About the Role We are seeking an organised and customer-focused Contract Support / Helpdesk Coordinator to join our team. This role is based at reception, where you’ll be the first point of contact for visitors and play an essential part in supporting both the helpdesk and contract administration functions.
As a Contract Support / Helpdesk team member, you’ll be managing service requests, coordinating engineers, and ensuring smooth communication between clients, contractors, and the management team.
Key Responsibilities
- Welcome and assist visitors in a professional and friendly manner.
- Manage and prioritise Contract Support / Helpdesk requests via email, phone, and internal systems.
- Issue daily and weekly reports to the management team.
- Allocate work orders and planned maintenance tasks to engineers.
- Provide contract administration, record keeping, and finance reporting support.
- Liaise with clients, managers, and the engineering team to ensure service levels are met.
- Answer switchboard calls when required.
- Contribute to process improvements within the Contract Support / Helpdesk function.
- Customer-focused with excellent communication skills.
- Highly organised and confident managing multiple tasks.
- Skilled in Microsoft Office (Word, Excel, Outlook); PowerPoint experience is an advantage.
- Calm under pressure and adaptable to changing priorities.
- A team player who can also work independently.
- GCSEs (or equivalent) in Maths and English are essential.
- Previous customer-facing or helpdesk support experience is desirable.
- Higher-level qualifications (A-levels, HNC/D, or degree) would be beneficial.
This is an exciting opportunity to develop your skills in a varied role, with plenty of scope to grow within the Contract Support / Helpdesk function. If you enjoy working in a busy environment and making a real impact, we’d love to hear from you.
Jobs of the Week
South East
, RG1 4BS
Salary £40,000 FTE pa
We are seeking a new Facilities Manager to join our busy team where your contribution will be highly valued.
All London
, Richmond, London
£46,556 - £53,882 per annum, depending on skills and experience [Band E]
The Maintenance Manager is responsible for the delivery and implementation of the Estates maintenance strategy under the instruction of the Chief Engineer at RBG Kew.
Department/function
Region
Employment Type
- Administration 1
- Building Design, Planning, Development 14
- Catering 3
- Construction 60
- Contracts, Projects, Bids 30
- Energy Management 117
- Engineering, Maintenance 616
- Estates, Property 37
- Events 3
- Facilities Management (main) 274
- Graduate, Apprenticeship & Intern 15
- Hard Services 51
- Health & Safety 1
- HVAC 249
- Management 9
- M&E 236
- Operations 117
- Procurement 16
- Sales & Marketing 4
- Soft Services 2
- ICT, Technical 1
- Workplace 1