Account Manager
Job Title - Account Manager
Reports To - Regional Manager (West Scotland)
Location - Irvine, North Ayrshire
General Overview :
The Account Manager will be responsible for ensuring the operational delivery of contracted services. They will have budgetary responsibility for a P&L of circa £750k per annum and be responsible for the leadership of an operational team of 6 FTE's.
The candidate will ensure Operational and Technical delivery of the contract including the management of statutory compliance, oversight of the delivery of reactive and corrective works, supply chain management, hand-back preparation and the delivery of lifecycle & variation works including scoping, specifying, planning, procuring and delivering works to an agreed threshold.
The candidate will gain a detailed knowledge of the contract including the Pay-mech and ensure that all requirements and outcomes meet the contract Output Specification. They will identify and manage risks associated with the contract working with direct contract resources and internal stakeholders to mitigate risk and create opportunities for performance improvement.
They will set high standards ensuring all aspects of commercial and operational delivery is in line with legislative compliance, governance, policies, and procedures.
They will be responsible for developing effective relationships and ensuring that pro-active communication is maintained continuously with all internal & external stakeholders
Complexity:
The Account Manager will be responsible for the operational delivery of the contract. The role consists of, but is not limited to the following activities:
- Management of P&L with revenue of circa £750k pa ensuring the commercial performance is in line with set budgets.
- Proactive Management of cash including internal mechanisms for aged WIP, Debt & GRNR / POEM.
- Leadership of contract team through implementation of the target operating model including the provision of resources, clearly defined objectives, roles profiles, development of contract processes and procedures.
- Employee development of the contract team including recruitment of resources and employee succession planning in accordance with policies & procedures including those relating to equal opportunities.
- Ensuring Operational Delivery is in line with the Contractual KPI's and performance deductions are minimised across the core services, M&E, fabric, compliance, lifecycle, Minor works.
- Ensure that statutory compliance is proactively managed and continually maintained across the Contract.
- Oversight of quality of all Statutory Compliance documentation and standards of work on site in relation to hard Services for self-delivery and subcontracted services
- Ensure that robust work order management processes are developed and implemented by the operational team inclusive of clinical access, damage, temporary repair, over cap, and variation works.
- To oversee the organisation & implementation of technical work programmes and activities with particular emphasis on strategic initiatives.
- Management of Contract Risk & Opportunities register working with stakeholders internally and externally to minimise risk.
- To develop strategic customer relationships and act as point of escalation with clients.
- Support the Operational team in the strategic management of supply chain for Maintenance and Lifecycle works including working with the central procurement teams to identify suitable suppliers, supplier induction, monitoring performance and risk management including ensuring compliance with policies and procedures.
- Work in accordance with internal commercial & procurement governance ensuring the adoption of internal policies and procedures.
- To apply all appropriate technical assurance, health and safety procedures in all aspects of contract delivery. Provide advice to the contractual team regarding their responsibilities in this area and work collaboratively with technical & QHSE colleagues to complete NCR's.
- Carry out regular audits and MSV visits across all services to ensure services are being maintained to agreed standards and performance, including ISO & OHSAS standards.
- Provide AP, RP & DRP duties for specific contracts in line with individual technical competency.
- Active member of N&S Cluster 1 West region SMT team supporting peers and other internal stakeholders on specific project works or new business development opportunities.
Qualifications or Required Experience:
- Full, clean driving license is essential.
- 3 years+ experience of Hard FM services Leadership at Technical Services Manager level.
- Previous recognised trade apprenticeship or technical engineering qualification HNC / HND or to degree level desirable.
- Previous experience of PPP & Healthcare sector contracts.
- Strong Commercial Awareness.
- A sound understanding of Health and Safety Legislation (SMSTS, IOSH or NEBOSH).
- Confident communicator with excellent customer interaction skills.
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