Front of House Manager - Soft FM
Soft Services
Front of House
The Role: Front of House Manager
Location: City of London
Salary: £45,000 to £50,000 per annum
Sector: Soft FM – Corporate Services
I am working with a growing service provider to help them find a strong and dynamic Front of House Manager with experience in high-end corporate environments.
About the Role:
We are seeking a passionate and experienced Front of House Manager to lead the front-of-house team in delivering exceptional customer service. You will oversee daily operations including reception, facilities coordination, guest welcome, meeting rooms and pantry services, ensuring smooth running and high standards at all times.
Key Responsibilities:
- Lead, train, and motivate the front-of-house team to deliver outstanding service
- Manage staff rotas, recruitment, and performance reviews
- Develop and update standard operating procedures for front-of-house operations
- Ensure a warm and professional welcome to all clients and visitors
- Collaborate closely with other departments (kitchen, events, facilities) to ensure seamless service
- Handle customer feedback and resolve any issues promptly
- Maintain health and safety standards and compliance
Candidate Requirements:
- Proven experience in a Front of House Manager or similar hospitality/customer service role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain a positive team environment
- A flexible approach and willingness to step into roles as required
- Knowledge of hospitality or corporate front-of-house operations is preferred
This group promotes an inclusive and collaborate culture and due to their success and continued growth, the opportunity for career development really is there.
To be considered, please send you CV to sheila@corecruitment.com
You must be able to live and work in the UK without restriction.
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