Repairs Planner
Job Title: Planner / Scheduler
Employment Type: Full-Time, Temporary
Role Overview
A full-time temporary Planner / Scheduler is required to join a busy maintenance and repair service team. The role involves handling tenant enquiries, scheduling repairs, managing diaries, and ensuring efficient and effective service delivery.
Key Responsibilities
Handle incoming calls from tenants regarding maintenance and repairs
Raise and log repair requests
Prioritise repairs based on urgency, trade, and location
Manage operative diaries and coordinate daily workloads
Follow up with operatives to ensure timely job completion
Communicate effectively with tenants, operatives, and clients regarding repair updates
Ensure accurate and timely data entry into the relevant systems
Assist in arranging pre- and post-repair inspections for supervisors
Provide general administrative support to the service team
Handle customer complaints and aim for satisfactory resolutions
Perform other duties as required to support the business
Foster positive relationships with colleagues, clients, and suppliers
Essential Skills & Experience
Experience working in a call centre environment
Background in customer service
Confident handling telephone enquiries
Proficient in Microsoft Office applications
Strong customer service focus
Ability to work independently and collaboratively
Excellent verbal and written communication skills
Highly organised with strong administrative abilities
Knowledge of Kirona DRS and/or TriRiga systems is desirable
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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