PFI Account Director
PFI Account Director
We are recruiting for a PFI Account Director in the Southeast / London region to lead the delivery of hard Facilities Management (Hard FM) services across multiple Healthcare PFI sites.
This is a senior leadership role, responsible for ensuring high standards of service delivery, PFI contractual compliance, and financial performance. The ideal candidate will have a strong background in PFI healthcare facilities management, with the ability to build lasting client relationships, lead high-performing teams, and drive continuous improvement.
This is a fantastic opportunity to work for a growing organisation that champions a culture of trust, autonomy, and purpose-driven leadership that powers individuals to make real decisions and shape outcomes.
Summary:
- PFI Account Director
- Location: Southeast / London
- Salary: £80,000 (negotiable) + Competitive Bonus + benefits
- Hybrid working - (potential to work from home 2 days per week depending on client needs and requirements)
- PFI Healthcare experience essential
Key Responsibilities
- Client Relationship Management: Act as the key point of contact for, public sector client fostering trusted and strategic partnerships aligned with client goals.
- Service Delivery: Oversee the delivery of hard Facilities Management services, ensuring operational compliance, contractual adherence, and service excellence across all sites.
- Leadership: Lead, inspire and support a team of Facilities Management professionals, cultivating a culture of high performance, continuous improvement, and development.
- Financial Management: Manage budgets, forecasts, and financial reporting for the Healthcare account, ensuring cost-effective operations and achievement of financial targets.
- Strategic Direction: Develop and implement strategic plans to enhance service delivery, efficiency, and client satisfaction.
- Compliance & Risk Management: Ensure adherence to health and safety legislation, NHS policies, and statutory requirements while proactively managing associated risks.
- Performance Monitoring: Define and track key performance indicators (KPIs), using data-driven insights to maintain and enhance operational standards.
- Stakeholder Engagement: Collaborate with clients, subcontractors, suppliers, and internal teams to ensure cohesive service delivery and resolve issues efficiently.
Qualifications/Experience
- Bachelor’s degree in Facilities Management, Business Administration, or related field (Master’s preferred)
- Essential: PFI background within healthcare environments
- Desirable: IWFM or equivalent professional certification
- 5+ years in senior FM roles managing large-scale contracts
- Proven ability to deliver operational and financial targets
- Strong leadership skills with experience developing high-performing teams
- Expertise in budgeting, cost control, and contract negotiation
- In-depth knowledge of compliance within PFI healthcare and public sector
- Client-focused, with a track record of building trusted relationships
- Excellent communicator, confident engaging at all levels
- Analytical, solution-oriented, and able to manage complex challenges
- Resilient, adaptable, and responsive in dynamic environments
