Helpdesk Administrator
Job Title: Helpdesk Administrator
Location: London, UK
Salary: £30,000 – £32,000 per annum
Job Type: Full-Time, Permanent
Industry: Facilities Management
Build Recruitment are currently represening a Facilities Management company delivering integrated solutions across commercial and residential properties throughout London. The team is passionate about service excellence and efficiency, and we are now seeking a proactive and organised Helpdesk Administrator to join their central operations team.
The Role:
As a Helpdesk Administrator, you will be the first point of contact for our clients and field-based teams. You will manage work orders, coordinate engineers, and ensure that service levels are met efficiently and professionally.
Key Responsibilities:
Respond to client queries via phone and email in a timely manner
Log and manage reactive and planned maintenance requests
Assign and dispatch engineers and subcontractors based on job requirements
Track and update job progress on internal CAFM systems
Liaise with clients and ensure they are kept informed throughout the process
Assist with generating reports and compliance documentation
Maintain accurate records and ensure database integrity
Requirements:
Previous experience in a helpdesk or facilities administration role (ideally within FM or property services)
Excellent communication and customer service skills
Strong IT skills, including experience with CAFM systems (e.g., Concept, Planon, or similar)
Ability to multitask and work under pressure in a fast-paced environment
A proactive and solutions-focused attitude
Benefits:
Competitive salary: £30,000 – £32,000 PA
25 days annual leave + bank holidays
Pension scheme
Career development and training opportunities
Friendly and collaborative office environment in central London
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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