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Customer Care Advisor

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Full Time/Permanent
Facilities Management (main)
Workplace
£20,000 to £29,999
£27.5k per year
West Midlands
Birmingham
4928
05-01-2024 03:35 PM
02/02/2024 03:35

Role: Customer Care Advisor 

Location: Birmingham

Salary: £27,500 - 40hour week

Package:


  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programme

Do you have a passion for talking with people and fixing problems?

Are you looking for a rewarding and fast paced role when you can see the impact your service has?

If so, please read on..

Main Associated duties:


  • Providing Excellent Customer service to all customers
  • Inbound & Outbound Communication 
  • Problem Solving
  • Resolving Issues
  • Customer Satisfaction surveys

Skills, Attributes, Qualifications:


  • Experience of Partnership arrangements
  • Experience of Responsive Repairs contacts
  • Understanding of local government and RSL's
  • Previous Administration experience
  • Current and Valid Full & Clean UK driving license
  • Ability to competently operate MS office

Please apply to Jack Kendrew of 300 North.

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