Account Manager FM
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Full Time/Permanent
Hard Services
Facilities Management (main)
Facilities Management (main)
£50,000 to £74,999
£62.5k per year + pension, car allowance & bonus
Central Scotland
Glasgow
4731
20-09-2023 09:41 PM
18/10/2023 09:41
Account Manager
Glasgow
£62,500 plus car allowance, pension and bonus
Our client is looking for an Account Manager to assume full operational and P&L responsibility for a significant portfolio of Housing Associations spread across Scotland, delivering Hard FM PPM, responsive repairs and projects.
The Role
- To manage the Scotland Housing Association Accounts, ensuring all available resources work in a collaborative manner.
- To be accountable for the financial performance of the Accounts. P&L accountable
- To develop meaningful and sustainable relationships with the Clients and related Client organisation
- To ensure mobile personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
- To monitor and develop direct reports through training and regular reviews
- To deliver training and corporate briefings
- To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients.
- To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the Regional Manager as necessary.
- To manage the mobile teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
- To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system.
- To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
- To review the interface with third party suppliers and sub contractors
- To drive successful contract negotiations and business improvement initiatives
- To manage any support functions as required to deliver a coherent service
- To maintain commercial understanding of the client contractual deliverables across the account
- To maintain and agree a clear business plan for the appointed contracts.
- To work with Senior operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
- To review contract performance monthly with the Regional Manager and agree future plans
- To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
- To ensure compliance with all statutory and company procedures across the stakeholder groups
- To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders
- To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
- To regularly meet with the client to further understand their organisation and requirements
- To develop effective working relationships with operational personnel, business partners, suppliers and sub contractors to improve operational performance.
Qualifications & Experience
- You will be a very experienced manager and will oversee a team of 30.
- You will have excellent stakeholder management (essential)
- Experience within FM/Hard FM
- Technical Qualifications in an appropriate Engineering discipline
- Financially and commercially aware
- Analytical approach to decision making.
- Performance and results driven.
- Excellent communication skills.
- Good presentation skills.
- Excellent planning and organisation skills (including financial, resources and activities).
- Excellent leadership skills.
- IOSH qualified
If you are interested in this role, please get in touch immediately
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