Helpdesk Administrator
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Full Time/Permanent
Facilities Management (main)
£20,000 to £29,999
£23k - 25k per year
Central Scotland
Motherwell
9906
06-03-2023 04:20 PM
03/04/2023 04:21
Job Title: Helpdesk Administrator
Location: Motherwell - ML1
Salary: Up to £25,000
Role Type: Fully Office Based - 8am - 5pm
Holidays: 23 + 8 Bank Holidays
My client is committed to its vision to become the contractor of choice to their clients using their knowledge and expertise to provide Better Building Services. They have always put the customer first whilst focusing on providing real quality of work
Working with a range of clients to deliver streamlined maintenance, delivering compliant planned maintenance and a responsive reactive maintenance service 24/7.
Main duties of a Helpdesk Administrator:
- Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
- Manage the client portal systems to ensure all reports are uploaded and tasks are completed as per SLAs
- Issue all completion paperwork and certificates to clients via email/portal
- Foster client relationships and develop a culture of trust and respect
- Ensure that complaints are dealt with appropriately
- General administration tasks
- Ongoing computer system housekeeping
- Receiving, tracking and scanning of statutory compliance documentation
- To understand and complete all work- related documentation accurately and on time
- To understand and comply with policies and procedures
- To comply with all Health and Safety policies and procedures
- To attend and fully participate in training and appraisal activities as required
- To undertake additional duties in line with capabilities as required
Person Specification:
- Good working knowledge of MS Office including Word and Excel
- Good Customer Service skills with the ability to deal with Customers and internal staff and the varied queries the Service Desk receives promptly and politely
- Ability to work under own initiative
- Team player
- Flexible and adaptable approach
- Solution focused
- Good attention to detail and well organised
The offer:
- Mon-Fri - 8am-5pm
- 23 + 8 Bank Holidays
- Up to £25,000
Apply with CV FAO Sharon or call 0161 519 5505
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