3rd Line IT Support Engineer
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Full Time/Permanent
ICT, Technical
£30,000 to £39,999
£32k - 37k per year + Company Benefits
North Wales
St Asaph
8816
15-12-2022 11:12 AM
12/01/2023 11:13
3rd Line IT Support - ST Asaph
£32,000 - £37,000 p/a plus additional package
We have a fantastic opportunity to join a highly respected and professional IT company based in St Asaph who provide first class IT Support to various companies in the North West.
The role is of a 3rd Line IT Support Engineer within a Dynamic Managed Service Provider. The role has great career progression with the opportunity to progress further within the company particularly as the company expands.
3rd Line IT Support Engineer Responsibilities:
- Acting as the escalation point for complex IT issues either escalated from customers or 1 st /2 nd line IT support team
- Owning, managing , and resolving a full ticket lifecycle, keeping in line with company SLA's
- Providing 1 st , 2 nd & 3 rd line diagnosis and resolution for technical assistance requests
- Work with customers in a friendly manner to understand and resolve technical issues
- You will at time be the senior project engineer, for existing and new clients such as software deployments and hardware upgrades, onsite and remotely
- Working closely with other engineers to assist with complex tickets effectively, ensuring the highest levels of customer service.
- Undertaking and developing system monitoring tools and tasks to assist automating processes
- Continually looking for ways to improve personal performance
3rd Line IT Support Engineer Desired experience:
- Experience of administering, supporting , and implementing the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) Operating Systems, Office 365, Teams , and SharePoint
- Strong Technical knowledge of Active Directory, Virtualisation (Windows Hyper-V and VMware), Core Network Fundamentals DNS, DHCP, TCP / IP and VLAN)
- Proven experience of automation (RMM) within a MSP is advantageous (Scripting)
- Technical Knowledge of Cyber Security services and practices including framework completion (Cyber Essentials, IASME, CREST)
- Excellent methodical troubleshooting skills
- Strong communication skills, with the ability to explain problems and solutions clearly to non-technical users in both a verbal and written manner
- Experience working within an ITIL aligned support team (Desired NOT Essential)
- MCSA, MCSE, ITIL, CCNA (Desired NOT Essential)
- Welsh Speaking (Desired NOT Essential)
- Full UK Driving License (Desired NOT Essential)
On Offer:
- 8:30am to 5pm Monday to Friday from our offices in St. Asaph (North Wales)
- Salary of £32,000 - £37,000 plus overtime when applicable
- Annual leave starting at 20 days plus bank holidays, rising to a maximum of 30 days
- Training and career development opportunities
- Plenty of company funded team social events, with an excellent work-life balance
- Free Food Fridays
- Free Car Parking
- Company contributed pension
- Life Assurance Service Cover
If this role could be of any interest at all please apply with your CV online or call Jamie on 0121 809 1999 for more information
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