Helpdesk Administrator
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Helpdesk Administrator
Blackpool
My client is recruiting for a Helpdesk Co-Ordinator to join a well-established and growing M&E company based near Blackpool.
This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!
The Helpdesk Co-Ordinator will proactively manage reactive and planned jobs through our CAFM system, liaising with engineers and clients to ensure deadlines for attendance are met, prioritising jobs based on their urgency.
You will undertake general administration and telephone duties, produce maintenance related documents, input completed service reports, time sheets and produce invoices.
This is a busy role working on a helpdesk that has a varied client base including Housing, Schools, and Medical Care Facilities.
They are looking for a highly organised, motivated, and confident individual who can work as part of a small team and show willingness to help others as workflow fluctuates.
Responsibilities
- Scheduling both reactive and PPM jobs and allocating them to the most suitable engineer resource based on location, skill, priority, and customer requirements
- Raising jobs and purchase orders for subcontractors and suppliers
- Prioritising numerous competing tasks and continuously monitor the progress of works whilst communicating any delays to the relevant people.
- Liaising, via email and telephone, with engineers, subcontractors, and clients to manage and plan workload
- Maintaining accurate records and processing paperwork in a timely manner to ensure PPM compliance
- Invoice processing
- General Office administration
Key Skills and Experience
Essential:
- Previously worked in a similar helpdesk or scheduling role
- A good understanding of Microsoft Office software packages and general IT knowledge
- Great communication and customer service skills
- Strong organisation skills
Desirable:
- A basic understanding of the M&E industry.
The offer:
- Mon-Thurs 8:30am -5pm - Fri - 8:30am -4:30pm
- Up to £22,500
- 22 + 8 Bank Holidays
Apply with CV FAO Sharon or call 0161 519 5505
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