Facilities Team Member x 2

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Full Time/Permanent
Soft Services
Hard Services
Facilities Management (main)
Estates, Property
£20,000 to £29,999
£20,255 - £23,008 PA (Grade 2)
South Wales
South East Wales (Cardiff/Monmouth)
201980 & 203166
23-09-2022 01:23 PM
16 October 2022

Contract type:

201980 – Permanent

203166 – FTA until 31 March 2023

Work pattern: 37 hours, Monday - Friday

Job Description

The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience. 

This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.

Reporting to the Team Leader, this job is to support the South East area Coordinator and will involve regular, independent site visits to our buildings within the hub, some of which are found in Wales’ most stunning and remote locations.  Facilities management (FM) tasks and checks will be carried out, recorded and actions followed through.  These help us to ensure we maintain statutory legal compliance.  The job is busy, and the tasks varied.  Examples include recording water temperatures, taking utility meter readings, testing fire alarms, organising repairs and maintenance and ordering stationary and office equipment.

Your passion in providing great customer service to our staff and stakeholders will be integral.  This is a hands on role, working in a busy and dynamic environment.  You will provide a front of house provision and be a part of a team who manage a busy helpdesk.   

NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.

We are looking for a responsible, flexible, and pragmatic person, able to prioritise and ensure tasks are properly completed and recorded. We also expect the highest standards of excellence towards our customers, both internal and external.

Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.

You will be able to demonstrate knowledge and experience of the following: 

  1. Level 3 qualification in Facilities Management or similar.
  2. Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
  3. Experience of delivering both hard and soft Facilities services within a built environment to include: • Good understanding of using a Finance system and other software / applications to meet the requirements of your area of responsibility. • Good organisational skills • Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills • Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines. • Good IT and accurate data entry skills.
  4. Experience of managing small scale building repair and maintenance works as well as managing contractors.

This role will offer a range of benefits, including:

  • Agile and flexible working (role dependent) 
  • Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
  • 28 days annual leave, rising to 33 days
  • Generous leave entitlements for all your life needs
  • Health and wellbeing benefits and support
  • Weekly well-being hour to use as you choose
  • Competitive financial rewards to enhance your monthly pay

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