Housekeeping Manager
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Full Time/Permanent
Soft Services
Management
Facilities Management (main)
Management
Facilities Management (main)
£30,000 to £39,999
£34k - 35k per year + Company Benefits
West Midlands
Stratford-upon-Avon
7011
15-07-2022 09:27 AM
12/08/2022 09:27
Housekeeping Manager Birmingham
£35,000 p/a plus package
The role is working for a Large Facilities Maintenance company on a Global Hotel chain.
Duties & Responsibilities:
- To lead the Management, control and administration of the Housekeeping department including the bedrooms the bedrooms, public areas and all ancillary service areas
- To consistently deliver the entire housekeeping operation to the required standards whilst maintaining the agreed profitability margin. To evaluate any shortcomings and take immediate remedial action to rectify.
- To provide both the internal and external customers with a service in line with Brand Standards and contractual agreements
- To be fully conversant with all QA requirements and ensure systems and procedures are introduced/ carried
- out by all employees to ensure full compliance at all times. To ensure that records are maintained inaccordance with the Hotel's policy and available for inspection at all times.
- To deliver consistent improvements on the QA score with each audit.
- To demonstrate the highest levels of integrity and leadership at all times to encourage the team to deliver the highest levels of Guest service
- To consistently be an ambassador for the department, Hotel and Service provider by demonstrating the
ability to self-motivate, maintaining a positive outlook at all times and ensuring that morale is maintained at the highest levels throughout the department
- Ensure that all employees feel valued at all times
- To monitor and supervise the effective bedroom cleaning processes, including servicing, maintenance,
ensuring sufficient room stock/amenities are available to meet business demands, through management and communication with current contracted suppliers
- To monitor and control all costs and expenses within budgets and margins. Check on and control wastage.
- Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety
- To oversee special periodic cleaning projects (E.g. carpet cleaning, curtains, steam cleaning, mattress turning etc)
- To manage the development of the staff through appraisal, reviews and 1:1 meetings in order to deliver the business objectives
- To integrate ideas and personalities as appropriate to gain the best from all employees.
- To ensure that clear expectations are set, feedback is constructive, frequent and effective and where appropriate coaching and counselling techniques are applied
- To actively listen, show empathy and ensure positive recognition is applied as necessary
- To demonstrate the ability to resolve and mediate disputes and conflicts in the workplace in a calm and professional manner remaining objective at all times
On offer:
- Full time position
- £35,000 p/a
- 25 days holiday plus bank holidays
- Pension
- Life Assurance
- Rewards and recognition scheme
- Discounted Gym Membership
- Staff discounts
- Meals while on shift
If this role would be of any interest at all please apply with your CV online or call Jamie on 0121 809 1999
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