Helpdesk Administrator

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Full Time/Permanent
Soft Services
Facilities Management (main)
£20,000 to £29,999
£25k per year
Greater London
London Bridge
21-06-2022 03:32 PM
19/07/2022 03:32

Helpdesk Administrator

Fenchurch Street - EC3M

Monday to Friday, 8am / 5pm


Looking to take the next step in your career?

The UK's biggest FM company are looking for a Helpdesk Administrator to join their team based at one of their blue-chip sites in the heart of London - across site you'll be responsible for assisting the account's contract support, allocating works to engineers as well as liaising with management and client.

As a company they can offer 25 days holiday + bank holidays, company perk box, upskilling and training courses as well as further career progression.

Job Responsibilities for a Helpdesk Administrator:

  • Act as primary contact for telephone calls and any other inbound/outbound duties
  • Recording of events and any service failures across the account
  • Liaising with internal and external customers & clients
  • Daily, weekly and monthly reporting
  • Co-ordination of engineers workload
  • Completion of paperwork
  • Assisting the sites contract support
  • Raising purchase orders, maintaining stock and ordering parts
  • Adhering to health & safety guidelines across site

Qualifications / Experience for a Helpdesk Administrator:

  • Educated to GCSE/A-Level level (essential)
  • Well presented
  • Previous experience working at a blue-chip site (desirable)
  • Previous experience working in the FM industry (desirable)

If this role is of interest please apply or alternatively, call the office on 0208-092-6500 and ask for James.

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