Helpdesk (Facilities Management)
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Full Time/Permanent
Administration
Facilities Management (main)
Facilities Management (main)
£20,000 to £29,999
£24k - 26k per year
North East
Liverpool
6247
20-05-2022 03:42 PM
17/06/2022 03:42
Help Desk Administrator - (Facilities Management)
Liverpool
Our client employs around 30,000 people in the UK and partners with clients in many sectors providing M&E Maintenance nationwide to the commercial & industrial sectors
They are looking to recruit a Help Desk Administrator based at a prestigious Leisure Complex in Liverpool.
To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!
Duties:
- Answer customer switchboard calls efficiently and transfer to the correct department
- Ensure documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
- Log tasks on Concept Helpdesk system and assign to the correct engineer
- Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
- Running CAFM Reports as required.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
What you will need:
- Experience in Maximo and Concept would be advantageous
- Administration experience
- Excellent communication skills - both written and verbal
- Customer service experience
- Good working knowledge of Microsoft Office
The offer:
This is a Permanent position
- Monday - Friday 8am-5pm
- Up to £26,000
Apply with CV FAO Sharon or call the office on 0161 519 5505
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