Helpdesk (Facilities Management)

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Full Time/Permanent
Facilities Management (main)
£20,000 to £29,999
£24k - 26k per year
North East
28-04-2022 12:17 PM
26/05/2022 12:18

Help Desk Administrator - (Facilities Management)


Our client employs around 30,000 people in the UK and partners with clients in many sectors providing M&E Maintenance nationwide to the commercial & industrial sectors

They are looking to recruit a Help Desk Administrator based at a prestigious Leisure Complex in Liverpool.

To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!


  • Answer customer switchboard calls efficiently and transfer to the correct department
  • Ensure documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
  • Log tasks on Concept Helpdesk system and assign to the correct engineer
  • Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
  • Running CAFM Reports as required.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

What you will need:

  • Experience in Maximo and Concept would be advantageous
  • Administration experience
  • Excellent communication skills - both written and verbal
  • Customer service experience
  • Good working knowledge of Microsoft Office

The offer:

This is a Permanent position

  • Monday - Friday 8am-5pm
  • Up to £26,000

Apply with CV FAO Sharon or call the office on 0161 519 5505

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