Facilities Team Member

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Full Time/Permanent
Soft Services
Health & Safety
Front of House
Facilities Management (main)
Estates, Property
£20,000 to £29,999
£20,255 rising to £23,008 over three years
South Wales
Flexible in Wales
Facilities Team Member, South x 6
22-04-2022 03:18 PM
2nd May 2022

Facilities Team Member

  • Location: Flexible in Wales South Central – Cardiff/Swansea/NeathSouth East – Cardiff/MonmouthSouth West – Crosshands/Haverfordwest
  • Grade & Salary: 2, £20,255 rising to £23,008 over three years
  • Post number: 201985, 203167, 201980, 203166, 202250, 203168
  • Type of contract: Permanent/ Fixed Term
  • Work pattern: full time/ part time

Closing date: 2nd May 2022

Benefits: Civil Service pension, 28 days annual leave, rising to 33 days over 5 years, flexible working options, occupational health including counselling and advisory services and eye care, childcare vouchers and salary sacrifice schemes.

Role Purpose

The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience.

This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings, so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.

Reporting to the Team Leader, this job is to support the Coordinator and will involve regular, independent site visits to our buildings within the hub, some of which are found in Wales’ most stunning and remote locations.  Facilities management (FM) tasks and checks will be carried out, recorded and actions followed through.  These help us to ensure we maintain statutory legal compliance.  The job is busy, and the tasks varied.  Examples include recording water temperatures, taking utility meter readings, testing fire alarms, organising repairs and maintenance and ordering stationery and office equipment.

Your passion in providing great customer service to our staff and stakeholders will be integral.  This is a hands-on role, working in a busy and dynamic environment.  You will provide a front of house provision and be a part of a team who manage a busy helpdesk.  

NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.

We are looking for a responsible, flexible, and pragmatic person, able to prioritise and ensure tasks are properly completed and recorded. We also expect the highest standards of excellence towards our customers, both internal and external.

Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function.

Qualifications and Skills

  1. Level 3 qualification in Facilities Management or similar.
  2. Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
  3. Experience of delivering both hard and soft Facilities services within a built environment to include:
  • Good understanding of using a Finance system and other software / applications to meet the requirements of your area of responsibility.
  • Good organisational skills
  • Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills
  • Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines.
  • Good IT and accurate data entry skills.
  1. Experience of managing small scale building repair and maintenance works as well as managing contractors.

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