Contract Support
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Full Time/Permanent
Engineering, Maintenance
Facilities Management (main)
Soft Services
Workplace
Facilities Management (main)
Soft Services
Workplace
£20,000 to £29,999
£22k - 25k per year
Central Scotland
Dyce
5798
14-03-2022 03:01 PM
11/04/2022 03:01
Role: Contract Support
Location: Aberdeen
Salary: £23'000 - £25'000
Sector: FM
Our client is currently recruiting for a contract support on a commercial site in Dyce
The main duties of the contract support will be:
- Providing support to the client and answer calls and emails in a professional and timely manner
- Determine the nature, priority of faults based on information provided by the client
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and drive them to attend within required SLA's
- Driving the engineering team to attend to all callouts within required SLA's
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
- Raise and assign work orders to relevant resources
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Promote and maintain CBRE culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
- Ensure QHSE documentation is maintained and readily available using company systems
- Manage system as a key user on site including PPM records, reactives and reporting
- Promote and maintain company culture throughout the team
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc
- Effective communication with all levels of internal teams and external customers
- Familiar with daily operations and the specific scope of the contract
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Previous experience in a similar Contract Support role is desirable.
To register your interest in the Contract Support role please apply with your CV
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