Helpdesk Administrator
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Help Desk Administrator
St Helens - WA12 0JQ
Our client employs around 30,000 people in the UK and partners with clients in many sectors across business and industry; hotels, restaurants, commercial offices, sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
They are looking to recruit a Help Desk Operative based at a prestigious site in St Helens.
To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!
Duties:
- Answer customer switchboard calls efficiently and transfer to the correct department
- Ensure QHSE documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
- Log tasks on Concept Helpdesk system and assign to the correct engineer
- Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
- Running CAFM Reports as required.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
What you will need:
- UK / EU citizen or valid work permit
- Administration experience
- Excellent communication skills - both written and verbal
- Customer service experience
- Good working knowledge of Microsoft Office
The offer:
This is a Permanent position
Continental Days Shift Pattern 4 on 4 off - 7am-7pm
£25,000
Apply with CV FAO Sharon or call 0161 519 5505
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