FM Regional Delivery Manager

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Full Time/Permanent
Estates, Property
£30,000 to £39,999
£33080 per year
West Midlands
Leeds, West Yorkshire, Yorkshire
17-11-2021 04:41 PM


Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we’re the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.


As our FM Regional Delivery Manager you will be responsible for, but not limited to:

To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.

Key duties will include:

- Assure hard and soft FM supplier performance.
- Plan, approve and deliver minor new works within budget.
- Provide a visible presence for our customers ensuring the best quality service and excellent customer communications.
- Collaborate with the FM Team, Building Management Team and Head of Estates Leeds, to integrate customer service at a local lev.
- Monitor building helpdesk log and support customer feedback and complaints.
- Manage and lead 2 FM Officers.

The post holder/s will have responsibility for FM delivery across the Leeds Region. Although based in Leeds Government Hub, it is expected the successful candidate/s will be willing to travel, and support the Bradford Building management team as and when required.

Essential Criteria

•Experience within a facilities management / contract management function.
•Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
•Contract/Supplier Management
•Demonstration of strong customer relationship management and customer service ethos.
•Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s.

Essential Qualifications:

•If not already held, you must be willing to obtain IWFM Level 4 Certificate within 24 months of joining.
•Candidate must demonstrate substantial previous experience in a relevant facilities management post.



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Our Offer

While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.

We offer you structured personal development, progression opportunities, and outstanding training.

Working Pattern

Due to operational needs, these posts are full-time however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need.

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.



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