Helpdesk Coordinator
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Full Time/Permanent
Facilities Management (main)
Operations
Soft Services
Administration
Operations
Soft Services
Administration
£20,000 to £29,999
£19k - 23k per year + pension, holidays, promotion
North East
Ashton-under-Lyne
2635
04-11-2021 01:08 PM
02/12/2021 01:08
- Helpdesk Coordinator
- Permanent
- £19,000 - £23,000 p/a
- Ashton, Manchester
My client is looking to recruit a helpdesk advisor to support their engineering Helpdesk. It will be working for a large FM provider who complete planned preventative and reactive maintenance to their client's portfolio of buildings. You will take the calls from the clients for any maintenance issues on site and allocate engineers or subcontractors to the job.
The main duties and responsibilities are:
- Field incoming calls from customers
- Work with engineers to allocate roles
- Strong customer service skills to keep clients up to date with work and development
- Raise work orders for PPM and reactive works
- Administration -Raising PO's
- Run reports collecting asset management data
The Ideal candidate should possess:
- Strong I.T skills and high-level admin background
- Good communication skills and telephone manner
- Passionate about building relationships with customers, suppliers and colleagues
- Confident attitude
- Good organisational skills
- Experience with Microsoft excel
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Department/function
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