FM Specialist Site Manager

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Full Time/Permanent
£30,000 to £39,999
£33080 per year
East of England
Ipswich, Suffolk, East Anglia
19-10-2021 01:46 PM


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we are the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.

Job description

As our FM Delivery Manager you'll ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.


As our FM Specialist Site Delivery Manager for Ipswich you will be responsible for, but not limited to:

- To support in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements.

- Support oversight of the hard and soft FM contractors, ensuring coordinated delivery to our customers.

- Take proactive ownership to manage customer complaints through to timely and successful resolution.

- Understand key performance related schedules within contracts including assurance of Key Performance Indicators/Service Level Agreements.

- Collate and inform appropriate management information to enable the effective management of the estate and suppliers.

- Identify and manage customer service and FM risks.

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications.

- Work with Project Delivery, plan and support project delivery and office closures.

- Support the mobilisation of new service providers and de-mobilisation of existing suppliers.

Person Specification

Essential Criteria

- You must be able to demonstrate previous experience in a relevant facilities management post.

Essential Qualifications:

If not already held, you must be willing to obtain IWFM Level 4 certificate within 24 months.

Our Offer

While we work hard at HMRC we respect your work-life balance and offer flexible working conditions reflecting the best in the sector.

We offer you structured personal development, progression opportunities, and outstanding training.

Working Pattern

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need.

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing

  • Changing and Improving

  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • Government Property Profession Skill 14 - Application of knowledge and Expertise (assessed at Level 3)


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

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