FM Regional Delivery Manager

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Full Time/Permanent
£30,000 to £39,999
£33080 per year
South East
Worthing, East Sussex, South East
19-10-2021 01:42 PM


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers progression opportunities and outstanding training? Well look no further!

Life moves fast at HMRC which is why we are the largest Landlord in Government! We’re looking to recruit Property Specialists, Project Managers, Facilities Managers and Engineers along with candidates with expertise in a wide range of property related services that can work at pace in a fast paced and agile workplace.

Job description

To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.


The key areas of responsibility are recognised as but are not limited to:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Work with project Delivery, plan and support project delivery and office closures
- Support the mobilisation of new service providers and de-mobilisation of existing suppliers
- Collate and inform appropriate management information to enable the effective management of the estate and suppliers
- Identify and manage customer service and FM risks
- Manage and develop staff

Person Specification

Essential Criteria

- Experience within a facilities management / contract management function
- Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Contract/Supplier Management
- Demonstration of strong customer relationship management and customer service ethos
- Understanding key performance related schedules within contracts including assurance of Key Performance Indicators/Service Level Agreements


IWFM Level Certificate 4 or equivalent is required for this role, if you currently do not hold this qualification it is essential you work towards achieving this within 24 months.

You must be able to demonstrate previous experience in a relevant facilities management post.

Working Pattern

To achieve our Customer Service ambitions the successful candidate for this vacancy will be expected to work full-time, in a flexible way. This would see staff routinely working Mon-Fri but allow flexibility for evening work up to 8pm and occasional Saturday work in line with business need.

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

Our Offer

We offer you structured personal development, progression opportunities, and outstanding training with some of the most experienced professionals in our industry who are on hand to share their expertise and support. While we work hard, we respect your work-life balance, with flexible working conditions reflecting the best in the sector.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing

  • Changing and Improving

  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • GPP Professional and Technical expertise - Application of knowledge and Expertise


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

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