Specialist Trainer - Lead Trainer
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Facilities Management (main)
The Role: Specialist Trainer – Lead Trainer
Sector: Training & Development - Facilities Management
Location: Staffordshire
Salary: £40,000 to £50,000 DOE
Our client is a Global Facilities Services group with an exceptional reputation for best-in-class delivery to their clients. Due to their continued success and growth, we are looking for a dynamic and engaging Lead Trainer to join them and drive the mobilisation of the Operational Services Centre.
The primary responsibility is to deliver all the training content to both new and existing employees, and to oversee the follow-on quality and competency assessments of each employee who has received training.
You will be working as part of a Project team in collaboration with the wider business and Operational teams, ensuring that the mobilisation of the Operational Services Centre and transformational project is delivered to the required standards and expectations of the business.
You will be expected to have the leadership ability and confidence required to support both new employees and existing employees in their roles within the Operational Services Centre.
Main Duties:
- To deliver Induction training for all new employees joining the OSC including the delivery of all relevant process training, competency and customer service skills training, knowledge transfer and customer specific knowledge training.
- As part of the mobilisation of new contracts, delivering Knowledge Transfer training to existing employees, including both refresher skills and competency training, relevant process training and customer specific knowledge training.
- To ensure all training is delivered in a dynamic learning environment, incorporating the use of both traditional and functional delivery styles as well as innovative training methods. You will be expected to deliver the majority of training face to face in a classroom style environment, but will be expected to adapt as required utilising remote learning techniques.
- To ensure each employee who receives training is provided with the relevant quality and competency assessments throughout their probationary period, ensuring a transition of handover of each employee into the BAU operation.
- To have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages; researching new technologies and methodologies in workplace learning and presenting this research to the project and operational teams.
- To create and manage the content of the E-Learning Hub, and to ensure that the training modules contained on the system are appropriate for the needs of the OSC staff, and that all content reflects current operational practice.
- To identify and assess any individual training needs/gaps for both new and existing employees through training delivery analysis, quality, and competency assessments, creating any remedial training requirements deemed necessary.
Skills & Qualifications
- Competent in oral and written English.
- A minimum of four years’ experience in a training and coaching role, including experience using E-Learning platforms.
- Competent IT skills.
- Has delivered high quality and consistent performance and standards in customer service delivery
- CRM database knowledge is essential; Tririga/Maximo/360 knowledge is desired
- Previously worked within a Service Desk/Customer Service centre
- Previous industry experience within Facilities Management sector
- Certification in Learning & Development/Training methodologies
Please send your CV to sheila@corecruitment.com
You must be able to live and work without restriction in the UK.
All our vacancies are here – www.corecruitment.com
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