Out of Hours Customer Service Advisor

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Full Time/Permanent
Facilities Management (main)
£20,000 to £29,999
£21k per year + Benefits
South West
31-08-2021 03:54 PM
28/09/2021 03:55

As a Customer service advisor , you will be responsible for providing a first-class service to our portfolio of Private, Public and Corporate customers, including managing phone calls and emails as well as maintaining their databases.

You will be provided full training as well as ongoing coaching and training sessions. All colleagues have access to further qualifications, personal development and progression opportunities in addition to our reward and recognition programme, cycle to work scheme and retail discount benefits. The Bristol office is a vibrant and busy office.

Salary - £21,000

Hours - 7pm - 7am

Rolling 4 shifts on - 4 shifts off

What will I be doing?

  • Managing inbound client interactions via Telephone, Email, and Web-Portal
  • Maintaining databases to ensure accurate updates are captured, and deadlines are met
  • Reacting to emergencies raised by the client and managing them through to completion
  • Liaising with our supply chain to ensure timely attendance and completion of outstanding works

What qualities do I need?

  • Previous experience in a customer service environment such as hospitality, retail, or contact centre settings
  • Strong organisation skills and a high attention to detail
  • Excellent verbal (telephone) and written communication skills
  • Excellent IT skills and previous experience using Microsoft Office
  • The ability to work in a fast-paced environment, multi task and make effective decisions quickly
  • The ability to work well as part of a team to achieve both personal and team targets

If this role would be of any interest at all please apply online or call Jamie or Paul on 0121 809 1999

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