Customer Service and Helpdesk Advisor

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Full Time/Permanent
Soft Services
Facilities Management (main)
£20,000 to £29,999
£23k - 24k per year + overtime
Greater London
16-07-2021 09:26 AM
13/08/2021 09:26


Customer Service & Helpdesk Advisor


Coulsdon - CR5


Our client are a national leader in specialist cleaning and waste management services, with over 15 years experience in the sector. Due to extensive growth over the last year, they are now looking to recruit a Workforce Scheduler to join their expanding business on a full-time basis. The business is entering a period of exciting growth and their unique product offering means that they are a market leader in deep cleaning and decontamination services in the UK. You will be working in a fast paced environment with a busy team, delivering a very reactive service to various clients and responsible for scheduling teams of mobile operatives across the UK.


  • £24,000+
  • 30 days holiday including bank holidays
  • Medical Health Cash Plan
  • Company Sick Pay
  • Enhanced Pension Contribution
  • Life Assurance Scheme
  • Range of benefits via Perkbox including Wellbeing packages

About the Role:

  • Responding to customer enquiries and logging jobs onto the CRM system
  • Dealing with inbound calls and online enquiries
  • Accurately checking all works orders to ensure customer data is correct
  • Providing quotations for jobs using rate cards and business tariffs
  • Assisting customers with emergencies, problem solving and finding operational solutions
  • Liaising with the commercial team to turnaround orders in a timely manner
  • Working with operational planners to ensure orders are scheduled correctly
  • Ensuring all job information is correctly inputted and signed off prior to invoicing
  • Would suit an applicant who likes constant customer interaction
  • Extensive training will be provided covering the service that the client provides

About You

  • Have great attention to detail and the ability to accurately sense check all data
  • An accurate first time approach to all data entry tasks
  • Capable of working with CRM toolsand systems to process orders
  • Exceptional customer service and client facing communication skills  
  • A proactive approach to working with operations and sales teams
  • Ability to work flexibly outside of normal office working hours
  • Ability to sell services to new and existing customers
  • Telesales experience preferred but not essential 

If this position as a workforce planner and scheduler is of interest, please apply or contact the office and ask for Josh.

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