Workforce Planner and Scheduler

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Full Time/Permanent
Soft Services
Facilities Management (main)
£20,000 to £29,999
£25k - 26k per year + overtime
Greater London
16-07-2021 09:08 AM
13/08/2021 09:08

Workforce Planner and Scheduler


Coulsdon - CR5


Our client are a national leader in specialist cleaning and waste management services, with over 15 years experience in the sector. Due to extensive growth over the last year, they are now looking to recruit a Workforce Scheduler to join their expanding business on a full-time basis. The business is entering a period of exciting growth and their unique product offering means that they are a market leader in deep cleaning and decontamination services in the UK. You will be working in a fast paced environment with a busy team, delivering a very reactive service to various clients and responsible for scheduling teams of mobile operatives across the UK.


  • £25,000-£26,000
  • 30 days holiday including bank holidays
  • Medical Health Cash Plan
  • Company Sick Pay
  • Enhanced Pension Contribution
  • Life Assurance Scheme
  • Range of benefits via Perkbox including Wellbeing packages

About the Role:

  • Responsible for the planning and scheduling of work for Mobile Operatives in the field
  • Closely monitoring operative schedules to ensure services to customers are completed
  • Liaising with the commercial and customer service functions to book jobs onto the system
  • Scheduling operative jobs onto the system for both reactive and planned works
  • Communicating with operatives regularly and assist with problem solving and issues
  • Ensuring that the jobs board is updated daily with minimal gaps in the roster for staff    
  • Making sure work is planned in advance to ensure labour is allocated to customer jobs
  • Liaise with Operations Manager on scheduling requirements and identify any staffing issues
  • Monitor the systems to ensure that scheduled jobs are being completed by operatives
  • Respond to emergency and reactive works and adjusting work schedules accordingly
  • Work closely with the Managers and Trainers to enable operatives to learn additional skills
  • Closely monitor the on-call roster to ensure that there are sufficient operatives available
  • Identify potential staffing issues in advance of works and provide business with solutions
  • Assist customer services and Ops Managers with jobs that require hire/specialist equipment
  • Always looking to improve the scheduling process to deliver a better service to customers

About You:

  • Previous scheduling experience with good knowledge of CRM/Resource planning tools
  • An effective and confident administrator with excellent communication skills
  • Personable, approachable, and able to work as part of a multi-functional team
  • Well organised with the ability to plan and prioritise workload
  • Able to work in a fast paced office and deal with changes typical in a reactive business
  • Can be flexible to work outside of normal office hours and be part of an on-call system
  • Ability to deal with people and adopt an empathetic style while also focusing on the job  


If this position as a workforce planner and scheduler is of interest, please apply or contact the office and ask for Josh.

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