Customer Success Team Lead (12 month maternity cover)

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ICT, Technical
£40,000 to £49,999
£40000 - £45000 per annum
Greater London
13-07-2021 11:28 AM

Customer Success Team Lead (12 month maternity cover)
London (Liverpool St.)
£40k - £45k

Are you interested in working for one of the fastest growing technology companies in the UK? Do you have a passion for supporting technology and customer excellence? If so, we have the perfect opportunity for you.

This is a company that is in a good place post lockdown, as their SaaS products and solutions give a huge amount of flexibility within the workplace and commercial real estate sector. The current Lead is going on maternity leave at the end of August so we're looking for someone to oversee the customer success team whilst she's away.

Moving forwards the company are offering a hybrid working model; 2 days at home and 3 days in the office based in the Liverpool Street area. The role has a few key aspects:

Managing an international customer success team based in London and LA to ensure they provide first class software support to business customers, alongside ensuring they are getting the most value of their market leading SaaS / software platforms through training and education.

Be the point of escalation for escalations, approvals and account management. This isn't a sales role, you and the team don't carry targets, but that commercial acuity and engagement ability to work closely with the customer, enable contract renewals and spot additional business opportunities is key.

The company are a listed PLC and continue to grow internationally from their London HQ, with offices in New York and Los Angeles.

Who are you?

You'll likely come from a customer support background within the SaaS or software sector and have experience managing a team. As this is a maternity leave contract we need someone to hit the ground running in these areas.

You'll be analytical as the role will involve proactively analysing usage data and using this to assist with board reporting and forecast customer issues. There is a big push in the business to make customer success more proactive and you'll play a good part in this moving forward.
If you've used NetSuite before this would be ideal.

You'll be passionate about customer excellence with strong customer engagement (non-sales account management), so passion, honesty and the ability to work with the external this customer experience and success should be the driving force behind everything you do when you come into work.


This company are the market leader in their sector in the UK and are based between London (HQ), New York and West Coast USA so you'll be working on platforms that are leading the market in the UK and are growing rapidly across the world. This technology is especially appropriate at the moment due to remote and flexible working, and the ability to offer easy to use, workspace solutions that allow the customer a high amount of automation and autonomy.

You can go places in the business and the non-political and hard working environment, blending with the opportunity and social aspect means that this is our favourite company to work with.

£40k - £45k basic salary
25 days annual leave plus 8 days bank holiday
Birthday leave
Pension contribution
Laptop and mobile phone
Perkbox discount benefits

CRG TEC are a recruitment business acting on behalf of the employer. All applications will be dealt with by a Consultant who specialises in this area.

CRG TEC is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender, marriage and civil partnership, religion and belief, pregnancy and maternity/paternity or disability.

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