BMS Service Support Engineer
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BMS Service Support Engineer
Job Purpose
The Maintenance Department provides services to facilities, consisting of, but not limited to: Preventative maintenance and repair (or replacement) of HVAC equipment, DDC controls and electrical controls.
The Service Support Engineer will support and assist the Service Manager. They will also provide technical support to both onsite operatives and customers as required. This is an office-based role, and the successful applicant will be responsible for the smooth running of the service and maintenance team and provide technical support to customers over the phone.
Main Tasks and Responsibilities
To provide support to the Service and Maintenance Department and business in the following areas:
Manage all repair jobs / repair projects, including proposing dates for works to commence, sending out information including job sheet.
Create and maintain all service schedules for all maintenance contracts
Engineer/design projects in line with issued contract information, ensuring compliance to Consultant's specifications/agreed scope of works.
Generate Descriptions of Operation for use by Software Engineers/Commissioning Engineers and inclusion within Operation & Maintenance Manuals.
Maintain contract records, including but not limited to, general correspondence, procurement, delay notices, reports etc, in line with company project structure.
Issue Operation & Maintenance Manual and final accounts in a timely manner.
Ensure that any repair / repair projects maintain the required profit margins.
Understand the network configurations, and necessary product information required to communicate to 3 rd Party devices via BACnet, Modbus, M-Bus and/or KNX via Trend/Siemens/Synapsys products where appropriate.
Review engineer reports for outstanding / incomplete works and where additional resources are required, allocate as required.
Work closely with Service Manager and Account Managers to seek new opportunities and to bring added value to the existing client base
Keep close watch on labour costs versus revenue on all repair jobs
Maintain good relations with vendors and sub-contractors, including an involvement with issues such as pricing, performance, reliability, and availability.
Work confidently within a pressurised environment, multi-tasking between the different job requirements
Technically support field engineers to assist in resolving site and product issues
Person Specification:
Five (5) years related experience and/or training; or equivalent combination of education and experience.
Must have previously worked with Trend
Ability to read, analyse and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints
Innovative thinker who is positive, proactive, and readily embraces change
On offer:
Working Monday - Friday 08:00 - 16:30
Competitive salary
29 days holiday (inclusive of bank holidays)
Private healthcare
Company pension
If you are interested in this role, please apply with your CV or call Jak Walsh on 01745 772218.
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