Helpdesk Administrator
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Full Time/Permanent
Workplace
Operations
Graduate, Apprenticeship & Intern
Facilities Management (main)
Estates, Property
Contracts, Projects, Bids
Administration
Operations
Graduate, Apprenticeship & Intern
Facilities Management (main)
Estates, Property
Contracts, Projects, Bids
Administration
£20,000 to £29,999
£20000 - £24000 per annum
South East
Portsmouth
JO-2102-241799
26-02-2021 08:39 PM
2021-03-28
I am working with a fantastic client who are looking to recruit a new Helpdesk Operative to join their established Helpdesk team. Working a 37.5 hour week from Monday-Friday, this is a great opportunity for an individual with previous facilities management or helpdesk experience.
Hours: 37.5hrs - Monday - Friday
Salary: £20,000- £22,000
Location: Portsmouth
Type: Permanent
Duties:
Hours: 37.5hrs - Monday - Friday
Salary: £20,000- £22,000
Location: Portsmouth
Type: Permanent
Duties:
- Logging reactive issues into the CAFM system
- Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
- Management of jobs from start to finish
- Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved.
- Keep customer updated regarding the make safe and rectification of each job
- Allocation of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
- Contact relevant subcontractor and co-ordinate site visits
- Raise Purchase Orders, invoicing, and other ad hoc administration.
- Good IT skills, including Word, Excel and Outlook.
- Raising of purchase orders
- Excellent telephone manner, communication skills and a positive ‘can-do’ attitude
- Able to work under pressure and to deadlines.
- Willingness to learn new skills and embrace procedures.
- A team player with the ability to work on their own initiative and as part of a larger team.
- Good time keeper, organised and reliable.
- Flexible, adaptable and trustworthy.
- Smart, presentable appearance, personable and approachable.
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Department/function
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