Workplace Experience Specialist – Facilities - Manchester

Full Time/Permanent
Facilities Management (main)
Estates, Property
Building Design, Planning, Development
On application
Upon application
North West
Workplace Experience Specialist
16-02-2021 09:46 AM

Benefits Package

Gym membership
Life Insurance
Pension scheme
Private medical insurance
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Workplace Experience Specialist – Facilities - Manchester

DWF LLP is now seeking to recruit a Workplace Experience Specialist to join the Facilities team, to be based within our Manchester office (home based at the moment due to COVID).

The post holder will have responsibility for supporting the Workplace Experience Manager with the provision of the operating model; technologies, meetings, working settings (Home/Office), workplace design and digitisation. Delivering key services: Smart Collaboration (VC), Agile Working, Project governance/Service Improvement, Resource Booking (Meeting Rooms/Desks), Switchboard and Security Systems.

Ensuring that the Workplace provides high quality in terms of effectiveness, efficiency and best value and in the provision of an appropriate and professional service to within agreed service levels across all locations.

This is an exciting role within an ever-changing environment. It will be both challenging and rewarding and will allow the opportunity to exercise initiative and to gain and develop a broad variety of different skills. You will develop a culture of continuous improvement and encourage a value added service provision through innovation and best practice.

Assisting with the analysis of existing services and provision including costs; leading to robust options for best value and improvement. Supporting the service delivery in; developing the Customer support road map. Studying performance; via KPI's, SLA's; to inform the development and deliver a service excellence program.          

Main Duties:

We are looking for someone to add value to the design and implementation of employee-centric practices and to assist workplace models to design and implement employee-centric practices to drive effortless employee experiences.

You will support the workplace strategy and employee experience based on technology, analytics and user experience and be active in campaigns to raise awareness on Workplace topics.

It is key you will facilitate continuous improvement and learnings, optimise and get best value for money, provide analysis and translation of management information and reports to assist the Workplace Experience Manager to develop and improve the Workplace Experience.

You will provide analysis to support customer research, internal team insight and industry practice, support the establishment of clear KPI's and SLA's and provide support for projects and schemes.

Person Specification:

Relevant industry experience is desirable but not essential; Professional Services, Legal Services etc.Having prior experience in leading small projects is desirable.Fanatical about developing customer experience and service improvements.Experience of customer journey mapping and process mapping.A pre-emptive individual who seeks changes which lead to business improvement.Utilisation of Excel for data manipulation and analytics, incorporating lookups, conditional statements, tables and pivot tables to support MI production and analysis.Ability to engage key stakeholders and build strong and meaningful working relationships.Broad Workplace and Customer Experience background.The ability to think laterally and challenge the status quo to deliver continuous improvement and cost effectiveness in the services delivered.Process mapping experience is essential; experience in utilising value stream mapping is also desirable.Good technical understanding of systems, integrations and communications within an IT environment.


We're offering you the opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF has a unique approach to providing legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision.

To find out more about DWF and how we can help shape your career please visit our website at

Benefits package and flexible working:

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, a buy as you earn share scheme and dining cards. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

We welcome applications from people looking for a flexible or [partly] agile role. We are happy to explore your preferred working patterns as part of your application.

About DWF

DWF is a global legal business, providing integrated legal and business services to clients across multiple markets. In March 2019, we became the first Main Market premium listed legal business on the London Stock Exchange. We have over 31 key locations and over 4,000 people delivering services and solutions that go beyond expectations. By seamlessly combining any number of legal and business services we deliver bespoke solutions to our clients with greater efficiency, price certainty and transparency. Join us on our shared journey to redefine legal services and you'll find a professional life that stretches and redefines you too. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation.  We want to make sure we do all we can to make this a positive experience for you.  Please click the following link ( which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day.

Note to recruitment agencies

We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

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