Helpdesk Coordinator
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Full Time/Permanent
Facilities Management (main)
Soft Services
Soft Services
£20,000 to £29,999
£27k - 29k per year
Greater London
Holloway
HelpCoor
24-12-2020 09:47 AM
21/01/2021 09:47
Helpdesk Coordinator
North London
£27,000 – £29,000 + overtime
Monday / Friday
Looking for a fresh start in 2021? Our client is looking for a Helpdesk Coordinator to join a busy, expanding team on a educational contract in North London – the successful candidate will ideally come from a facilities management background and have experience working under pressure and against rapidly changing demands and priorities.
The successful candidate will join a multi-disciplined team, covering several buildings in small proximity providing support to other areas of the business when required.
Job Responsibilities:
- Efficiently manage and schedule operative works based on client locations
- Respond to service calls from Helpdesk and assign jobs to engineers
- Act on emergency/reactive work requests
- Ensure job board is maintained accurately daily
- Regular liaison with engineers to monitor daily schedule planned activity is up to date
- Amend schedules to cope with any reported discrepancies from plan
- Escalate any service failings immediately to the operations and commercial teams
- Timely escalation of any issues to the appropriate management team
- Work with the head of operations in solutions to improve the CRM and job board system
- Liaise with contract manager and clients
- Prepared to work flexibly to deal with emergency demand for evening/weekend work on occasions
Person Specification:
- Ability to establish and maintain good client relationships both internally and externally
- Previous working knowledge of planning work schedules
- Previous experience within the FM industry (essential)
- Excellent communication skills (verbal and written)
- Ability to develop effective working relationships across management and staff
- Ability to deliver quality results under pressure and prioritize work
- Capable of delegating duties and tasks to other staff
- Competence in Microsoft Office products especially Outlook, Word and Excel
- Excellent time management skills
If this role is of interest please apply or alternatively call 0208-092-6500 and ask for James
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