Contract Manager
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Contract Manager
Coventry
£50,000 - £55,000 + Car Allowance, Bonus & Benefits Package
The Company:
You have the opportunity to work for one of the leading facilities management companies in the World. They have over 12,000 employees serving clients in over 70 countries; they have a turnover of £1 billion with a portfolio numbering over 750 clients.
They specialise in providing mechanical and electrical building services, building fabrics repair and soft services to multiple sectors inclusive of commercial offices, education, critical environments, retail sites, shopping centres, local authorities, distribution and logistics, manufactures.
The Role:
You will manage the various onsite teams and selected sub-contractors, to ensure the agreed client KPI's and SLAs are met whilst delivering service excellence. Reporting to both the client and the Account Manager you will motivate and lead the facilities team to deliver both innovation and cost savings, whilst maintaining the highest level of both service delivery and compliance
Contract Manager Responsibilities:
- To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
- To be accountable for the financial performance of the contract
- To develop meaningful and sustainable relationships with the Client and related Client organisation and facilitate business growth as a consequence
- To liaise with Business Development to produce proposals for any bids and opportunities that exist within the Client organisation
- To ensure Service stream and operational personnel manage their contracts to the Service Level Agreements (SLAs) as they apply to Mechanical and Electrical, Technical and related services
- To agree targets for the operational teams to improve service delivery standards and efficiency
- To monitor and develop direct reports through training and regular reviews
- To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
- To review the monthly audit checks demonstrating legislative compliance within scope of Service Delivery streams with the operational personnel and escalate to the Accounts Director as necessary
- To work with the operational team in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works on a mechanical and electrical contracts
- To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system
- To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the mechanical and electrical services
- To review the interface with third party suppliers and sub-contractors
- To drive successful contract negotiations and business improvement initiatives
- To manage any support functions as required to deliver a coherent service
- To maintain commercial understanding of the client contractual deliverables across all services
- To maintain and agree a clear business plan for the appointed contract
- To work with Operational Management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
- To review account performance monthly with Accounts Director and agree future plans
- To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
- To minimise both work in progress and debt levels and drive a positive cash contribution from the account
- To ensure compliance with all statutory and company procedures across the stakeholder groups
- To set, monitor and control SLAs for key contracts seeking opportunities to provide added value across the delivery stakeholders
- To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
- To regularly meet with clients to further understand their organisation and requirements
- To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.
Qualifications:
- IOSH Managing Safely (Desired Not Essential)
- NEBOSH National/ International Certificate (Desired Not Essential)
- Membership of one or more of: CIBSE /IMechE /IET / BIFM (Desired not Essential)
- Substantial Experience in a similar role
- Experience of development and use of CAFM systems
Contract Manager Salary Package:
- Salary: £50,000 - £55,000 + Car Allowance
- Bonus
- Company Pension
- Life Insurance
- 25 Days holiday plus Bank Holidays
If you are interested in this Contract Manager role please apply with your CV or call Jamie on 01745 772218 for more information.
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