Employers Home Recruiters Home
Home Job Search Helpdesk Team Leader

Helpdesk Team Leader

This job has now been filled, check out our latest jobs, on our job search.

Full Time/Permanent
Soft Services
£20,000 to £29,999
£23k per year
Central Scotland
Bellshill
1373
05-12-2019 01:44 PM
02/01/2020 01:45

Helpdesk Team Leader

Location: Bellshill

Salary: £23k + on call

Job Role:

Our client is looking for an experienced Helpdesk Team Leader to look after a team of 7/8 staff within a helpdesk environment.


  • Coordinate the day to day tasks of the Business Support Centre Helpdesk

· Identify and deliver training as required

· Produce and analyse daily/weekly reports to improve and maximise teams' performance

· First point of escalation for issues raised by BSC Co-ordinators


  • Fully support the Helpdesk Manager
  • Assist Helpdesk Manager with management and production of staff rota
  • Day to day supervision of the Business Support Coordinators
  • Work shifts between 7am-7pm with on call 1 in 5

Qualifications:


  • Minimum 1 years' experience in a Helpdesk environment (preferably FM)
  • Previous experience as a team leader preferable
  • Commercially astute, used to a contract operating environment with SLAs and KPIs.

If you are interested, please apply immediately as interviews are imminent.

Jobs of the Week

Untitled design (18).jpg
Head of Facilities - Dorset
South West , Dorset
£40k - 60k per year + .
The Role: Head of Facilities Location: Dorset Sector: Hotels / Hospitality Salary: up to £60,000pa I am delighted to be working with family-run business. They are home to a diverse and beautiful estate in the most stunning locat...
Apply
Untitled design (18).jpg
Facilities Manager - Luxury Workspace
All London , London
£50k - 60k per year + +Bens
The Role: Facilities Manager Sector: Luxury Workspace Location: London Salary: £50,000 to £60,000 + Benefits I am working with a boutique property management group redefining the workspace experience across London's most prestig...
Apply
University of Huddersfield - Logo 360x180 (3).png
Maintenance Operative
Yorkshire , Huddersfield
£25,878 to £26,959 per annum (this includes a Real Living Wage Supplement where applicable)
The University of Huddersfield is seeking a Maintenance Operative to join its Estates & Facilities team, delivering a high-quality maintenance service across a diverse multi-site estate. Reporting to the Maintenance Services Supe...
Apply

Job Alerts

To save you time checking our site for jobs, why not use our job alert feature that will send you jobs that match the criteria you give us by email. The services is fully controlled by you and your privacy is guaranteed.
Set Job Alerts

Recruiters

Follow this link to see all the jobs we have by recruiters.
View Jobs

Employers

Follow this link to see all the jobs we have by employers.
View Jobs
 
Location
Use Ctrl (Command on Mac) to Select Multiple
Set Job Alert
Department/function
Region
Employment Type