Lead Contract Support
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Full Time/Permanent
Administration
£20,000 to £29,999
£26k per year + pension, holidays, promotion
Yorkshire
Leeds
1185
18-07-2019 09:49 PM
15/08/2019 09:49
- Lead Contract Support
- £26,000
- Leeds City Centre
- Monday to Friday
This role is to work for a market leading FM contractor who provide hard mechanical and electrical services into the commercial built environment. You will work on the helpdesk answering calls but also get involved in the operation of the contract and client liaison to provide a superior customer experience. You will also have a hand in the development of other helpdesk operatives. The role is working regular hours, 8am – 5pm, 40 hours a week.
Duties of the role:
- Provide a comprehensive financial and administrative service. Provide leadership to a team.
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
- Provide knowledge and understanding to coach and support others with less experience.
- Performing Dynamics Processes such as raising PO, Billing, and Posting Invoices etc.
- Maintaining contract KPI spreadsheet & analysis
- Raising proper process paperwork and documentations, governing this across the M & E Portfolio.
- Achieve results within quality, time, people and budgetary restraints.
- Ability to actively drive improvement. Perform with an understanding of business requirements and changes, and ensuring continuous improvement. Championing the M & E Systems.
- Build a team, ensuring whole team is effectively utilised. Lead the team performance through motivation and winning commitment from them.
Benefits of the role include:
- 25 days holiday
- Contributory Pension scheme
- Life Insurance
- On the job training
- Strong promotion opportunities
The right person will have the following experience and qualities:
- Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
- Strong communication skills
- Previous experience working in a helpdesk, ideally leading others
- Must demonstrate a strong sense of customer focus.
- Self-motivated and systematic.
- Results/ task orientated, attention to detail and accuracy.
- Calm manner, able to work under pressure and with changing demands and priorities
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